Call Center: Customer Service & Sales Pro
MCI Careers
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
MCI Careers is hiring Call Center Agents to support our Customer Service & Support team in Savannah, GA. This fast-paced role handles inbound and outbound calls, resolves customer issues, and promotes solutions for leading brands.
You’ll follow scripts, use CRM tools, and meet quality and efficiency metrics in a merit-based environment. We provide extensive training, coaching, and clear opportunities for advancement within CX, sales, tech support, and digital solutions.
Responsibilities
- Handle inbound and outbound calls from customers.
- Resolve customer issues and inquiries.
- Promote solutions and upsell where appropriate.
Job description
MCI Careers is hiring Call Center Agents to support our Customer Service & Support team in Savannah, GA. This fast-paced role handles inbound and outbound calls, resolves customer issues, and promotes solutions for leading brands.
You’ll follow scripts, use CRM tools, and meet quality and efficiency metrics in a merit-based environment. We provide extensive training, coaching, and clear opportunities for advancement within CX, sales, tech support, and digital solutions.
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