Senior Client Service Specialist - Default Mgmt (Houston)

BNY Mellon; Houston (TX); Vor Ort; USD 52.000 - 68.000; Vollzeit

Zusammenfassung

BNY Mellon in Houston, Texas seeks a Senior Specialist, Client Service to support the Default Management Group. You’ll handle moderately complex client transactions and inquiries with accuracy and professionalism. Under supervision you will answer calls and emails, investigate account issues, and guide junior colleagues to resolve outstanding items.

You’ll own your work quality and timely completion. This role emphasizes collaboration, attention to detail, and a commitment to providing excellent

Qualifikationen

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• 1–2 years of total work experience preferred.

Aufgaben

• Provides quality support to clients with moderately complex transactions and processes daily.
• Responds to phone calls, emails and inquiries regarding products, services and procedures.
• Investigates errors in client accounts and statements; assists junior colleagues in resolving issues; ensures own work quality and completion.

Kenntnisse

Communication

Client service

Attention to detail

Ausbildung

High school diploma

Bachelor's degree preferred

Jobbeschreibung

BNY Mellon in Houston, Texas seeks a Senior Specialist, Client Service to support the Default Management Group. You’ll handle moderately complex client transactions and inquiries with accuracy and professionalism. Under supervision you will answer calls and emails, investigate account issues, and guide junior colleagues to resolve outstanding items.

You’ll own your work quality and timely completion. This role emphasizes collaboration, attention to detail, and a commitment to providing excellent