Specialist, Client Service Representative

BNY Mellon; Houston (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

BNY Mellon in Houston, Texas seeks a Senior Specialist, Client Service to support the Default Management Group. You’ll handle moderately complex client transactions and inquiries with accuracy and professionalism. Under supervision you will answer calls and emails, investigate account issues, and guide junior colleagues to resolve outstanding items.

You’ll own your work quality and timely completion. This role emphasizes collaboration, attention to detail, and a commitment to providing excellent

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• 1–2 years of total work experience preferred.

Responsibilities

• Provides quality support to clients with moderately complex transactions and processes daily.
• Responds to phone calls, emails and inquiries regarding products, services and procedures.
• Investigates errors in client accounts and statements; assists junior colleagues in resolving issues; ensures own work quality and completion.

Skills

Communication

Client service

Attention to detail

Education

High school diploma

Bachelor's degree preferred

Job description

We're seeking a future team member for the role of Senior Specialist, Client Service to join our Default Management Group. This role is located in Houston, Texas.

In this role, you'll make an impact in the following ways:

• Provides quality support to clients with moderately complex transactions and processes on a daily basis.
• Under general supervision, assists clients by responding to phone calls, emails and other inquiries regarding company products, services and procedures.
• Investigates errors in client accounts and statements
• Assists junior colleagues in resolving outstanding issues.
• No direct reports. Provides guidance to less experienced staff.
• Responsible for the quality and completion of own work.

To be successful in this role, we're seeking the following:

• High school/secondary school or the equivalent combination of education and experience is required.
• Bachelor's degree preferred.
• 1-2 years of total work experience preferred.