Senior Client Experience & Operations Lead

BNY Mellon; Florida; On-site; USD 70,000 - 90,000; Full time

Job summary

BNY Mellon in Lake Mary, FL, is seeking a Senior Specialist, Client Operations to join the Client Service team. The role focuses on resolving complex client issues, supporting operational and technical requests, and delivering high-quality service to a specialized client base.

The successful candidate will apply strong problem-solving, communicate effectively, and contribute to process improvements. A Bachelor's degree and 5–7 years of experience in operations or client services are preferred.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• Strong communication skills and the ability to provide guidance to less experienced team members.

Responsibilities

• Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY.
• Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed.
• Apply advanced problem-solving skills, judgement, and experience to analyze information and deliver high-quality service to a specialized client base.
• Lead and participate in internal activities and initiatives designed to improve the client experience and help develop process improvements.

Skills

Strong communication

Mentoring / guidance

Education

Bachelor's degree or equivalent

Job description

BNY Mellon in Lake Mary, FL, is seeking a Senior Specialist, Client Operations to join the Client Service team. The role focuses on resolving complex client issues, supporting operational and technical requests, and delivering high-quality service to a specialized client base.

The successful candidate will apply strong problem-solving, communicate effectively, and contribute to process improvements. A Bachelor's degree and 5–7 years of experience in operations or client services are preferred.