Senior Client Service & Issues Specialist

BNY; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) plan

Medical, dental, vision benefits

Life insurance

Paid time off & volunteer time off

Job summary

BNY is seeking a Senior Specialist, Client Service Management in Boston, MA to join the Data & Analytics Team. You will serve as the primary production client contact, conducting issue analysis, coordinating resolutions, and maintaining proactive communication throughout the lifecycle.

The role includes QA testing and collaborating with global Product Support colleagues to meet service levels. Successful candidates will have 5+ years in financial services, strong data and client-facing skills,

Qualifications

• Minimum 5 years in Fund Accounting, Funds Management, Custodial Services, Investment Operations, or related financial services environments.
• Ability to analyze data flows, processes, and issues; evaluate impacts and develop solutions.
• Strong client focus in a fast-paced environment.
• Excellent written and verbal communication with clients and internal stakeholders.
• Detail-oriented with strong organizational skills; able to quickly gather and analyze data.
• Curious, proactive learner who thrives under pressure and is a natural problem solver.

Responsibilities

• Serve as the first contact for production clients; assess issues and determine priority and level of support.
• Conduct in-depth analysis and investigation to identify root causes and coordinate resolutions.
• Maintain proactive client communication through issue lifecycle and updates until resolution.
• Perform application testing to validate readiness of items scheduled for client release.

Skills

Fund accounting

Client service

Issue analysis

Data analysis

Communication

Attention to detail

Tools

Accounting software

Job description

BNY is seeking a Senior Specialist, Client Service Management in Boston, MA to join the Data & Analytics Team. You will serve as the primary production client contact, conducting issue analysis, coordinating resolutions, and maintaining proactive communication throughout the lifecycle.

The role includes QA testing and collaborating with global Product Support colleagues to meet service levels. Successful candidates will have 5+ years in financial services, strong data and client-facing skills,