Senior Client Processing Specialist

BNY Mellon; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

BNY Mellon in Houston is seeking an experienced Client Processing Support professional to provide quality service to internal and external clients, handle complex account updates, and perform reconciliations with accuracy. You will collaborate with technology teams to resolve issues, apply judgment on policy interpretation, and ensure regulatory compliance across correspondent accounts.

Candidates should have a bachelor's degree and 7+ years of experience, with strong communication and attention

Qualifications

• Bachelor's degree or equivalent required.
• 7+ years of total work experience preferred.
• Strong analytical and problem-solving abilities.
• Detail-oriented with accuracy in loan documentation.
• Knowledge of financial products such as loans and credit facilities.

Responsibilities

• Provide quality client service and support to internal and external clients daily.
• Perform complex operational tasks including independent analysis and policy interpretation.
• Manually process updates to client accounts and reconciliations.
• Serve as primary contact for clients, handling requisites timely and accurately.
• Maintain correspondent accounts in compliance with regulations and policies.
• Identify and resolve problems with technology teams to ensure risk mitigation.
• Provide product knowledge and determine when to escalate complex issues.
• Review colleagues' work, resolve escalations, and allocate tasks as needed.
• Oversee supervisory review actions and ensure quality of own work.

Skills

Critical thinking

Problem-solving

Attention to detail

Communication

Interpersonal skills

Education

Bachelor's degree or equivalent combination of education and experience

Tools

Loan processing software

Job description

BNY Mellon in Houston is seeking an experienced Client Processing Support professional to provide quality service to internal and external clients, handle complex account updates, and perform reconciliations with accuracy. You will collaborate with technology teams to resolve issues, apply judgment on policy interpretation, and ensure regulatory compliance across correspondent accounts.

Candidates should have a bachelor's degree and 7+ years of experience, with strong communication and attention