Senior Specialist, Client Service

BNY Mellon; Philadelphia (Philadelphia County); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

EEO/AA employer

Wellbeing programs

Family-friendly policies

Résumé du poste

BNY Mellon seeks a Client Service professional for IC3Works to resolve complex day-to-day client issues and direct them to the appropriate resources. You will provide information on BNY Mellon products and services to a specialized client base and use advanced problem-solving skills to deliver high-quality service.

The role emphasizes client relationship management, collaboration across teams, and ongoing efforts to improve the client experience.

Qualifications

• Bachelor's degree or equivalent combination of education and experience required.
• 5-7 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.

Responsabilités

• Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Applies advanced problem solving skills, judgement, and experience to analyze information and deliver high quality service.
• Provides information related to BNY Mellon products and services to a specialized client base.
• Leads internal activities and initiatives to improve the client experience and develops process improvements.

Connaissances

Problem solving

Communication skills

Client service

Formation

Bachelor's degree

Equivalent education/experience

Description du poste

Client Service - IC3Works

Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.

Applies advanced problem solving skills, judgement, and experience to analyze information. Uses developed communication skills to deliver high quality service to a specialized client base.

Provides individuals at assigned clients information related to BNY Mellons products and services representing an array of lines of business and geographies and leverages an in-depth understanding of broader BNY Mellon services and offerings.

Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.Resolves complex or non-routine client issues or inquires, as needed.

Uses in-depth knowledge of client issues and needs to contribute to business development efforts. Uses understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.

Leads and participates in internal activities and initiatives designed to improve the client experience. Helps develop process improvements.

No direct reports. Provides guidance to less experienced team members.Supports multiple, complex client accounts.

Bachelors degree or the equivalent combination of education and experience is required. 5-7 years of total work experience preferred. Experience in an operational area and/or client services preferred.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.Minorities/Females/Individuals with Disabilities/Protected Veterans.

Our ambition is to build the best global team ? one that is representative and inclusive of the diverse talent, clients and communities we work with and serve ? and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.