Senior Client Relationship Banker

First Financial Bank; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

First Financial Bank is seeking a Consumer Banker to deepen client relationships by opening accounts, handling routine transactions, and guiding customers to the bank's online tools. The role works with existing clients and refers complex needs to Mortgage, Wealth, and Small Business teams.

You will engage customers through active outreach, maintain risk and compliance standards, and contribute to achieving branch sales and service goals while delivering a first-class client experience.

Qualifications

• 3-4 years client service experience in a retail environment.
• 3-4 years sales and service experience with success in achieving sales goals in retail environment.
• High school diploma or GED is required.
• May obtain notary authorization.
• Possesses a strong level of bank product knowledge and solid sales skills.

Responsibilities

• Open accounts and perform maintenance.
• Run Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow up.
• Daily activities aligned with The First Financial Bank Experience (FFB Experience).
• Partner with internal constituencies to bring appropriate level of expertise to the client.
• Ensure client follow up calls are conducted in the proper time frame.
• Maintain all operational and risk management standards.
• Assist clients transact business within the branch, drive-thru, by phone and email.
• Model the way for peers and coworkers aligned with First Financials Mission and Values.
• Adhere to all compliance and regulatory procedures.
• Collaborate with District Specialists to execute retail strategies and objectives.
• Act as client’s personal trusted advisor using the First Client Conversation Model.
• Participate in site center huddles to support sales and service activities.
• Meet or exceed sales, service and referral goals.
• Provide digital assistance and service for online banking.

Skills

Client service

Sales

Bank product knowledge

Education

High school diploma or GED

Notary authorization

Associate/Bachelor’s degree preferred

Job description

First Financial Bank is seeking a Consumer Banker to deepen client relationships by opening accounts, handling routine transactions, and guiding customers to the bank's online tools. The role works with existing clients and refers complex needs to Mortgage, Wealth, and Small Business teams.

You will engage customers through active outreach, maintain risk and compliance standards, and contribute to achieving branch sales and service goals while delivering a first-class client experience.