Senior Client Relationship Banker

bankatfirst; Troy (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

First Financial Bank is seeking a Consumer Banker to deepen client relationships by opening accounts, processing transactions, and guiding clients to the right bank solutions. The role emphasizes traditional branch banking and proactive engagement with customers both in person and by phone.

You will team with Mortgage, Wealth, Small Business Banker Commercial, and Treasury partners to deliver a first-class client experience while meeting sales and service goals in a fast-paced retail environment.

Qualifications

• 3-4 years of coaching/mentoring in a retail environment.
• 3-4 years of sales and service with previous success in achieving sales and service goals in a retail environment.
• 4-5 years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Open accounts and perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow up.
• Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related.
• Ensure client follow up calls are conducted in the proper time frame.
• Maintain all operational and risk management standards.
• Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email.
• Model the way for peers and coworkers aligned with First Financials Mission and Values.
• The CB is responsible for adherence to all compliance and regulatory procedures.
• Tracks, reports and communicates business results and activities to their FCM.
• Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience.
• Function as client's personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.
• Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering.
• Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex.

Skills

Coaching

Sales experience

Customer service

Team leadership

Education

High school diploma or GED

Job description

First Financial Bank is seeking a Consumer Banker to deepen client relationships by opening accounts, processing transactions, and guiding clients to the right bank solutions. The role emphasizes traditional branch banking and proactive engagement with customers both in person and by phone.

You will team with Mortgage, Wealth, Small Business Banker Commercial, and Treasury partners to deliver a first-class client experience while meeting sales and service goals in a fast-paced retail environment.