Client Relationship Banker

First Financial Bank; Jeffersonville (IN); On-site; USD 67,509,000 - 75,761,000; Full time

Job summary

First Financial Bank in Jeffersonville, IN seeks a Consumer Banker to deepen client relationships by booking business and referring to Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management as appropriate.

The role emphasizes proactive client engagement, compliance, and delivering a first-class client experience through the First Client Conversation Model, across branch, drive-thru, phone and email.

Qualifications

• 3-4 years of experience in coaching and/or mentoring in a retail environment.
• 3-4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
• 3-4 years demonstrated prior success with achievement of performance goals.
• High school diploma or general education degree (GED) required.
• 4-5 years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Open accounts and perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow up.
• Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related.
• Ensure client follow up calls are conducted in the proper time frame.
• Maintain all operational and risk management standards.
• Assist clients across branch, drive-thru, by phone and email to transact.
• Lead and participate in site center huddles and sales/service activities.
• Stay informed on bank products, processes and procedures; compliance required.

Skills

Coaching

Sales experience

Customer service

Goal achievement

Education

High school diploma or GED

Associate/Bachelor degree preferred

Job description

First Financial Bank in Jeffersonville, IN seeks a Consumer Banker to deepen client relationships by booking business and referring to Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management as appropriate.

The role emphasizes proactive client engagement, compliance, and delivering a first-class client experience through the First Client Conversation Model, across branch, drive-thru, phone and email.