Senior Client Relations & Implementation Lead

Socket.dev; Birmingham (AL); On-site; USD 100,000 - 160,000; Full time

Job summary

Neumo seeks a seasoned leader to manage the daily operations of the Client Relations department in a fast-paced environment. You will coordinate client implementations, oversee a team, and ensure timely, accurate reporting and service delivery.

With a focus on developing new services and maintaining current business, you will collaborate with PM & IT to enhance systems, monitor client requests, and drive staff performance through annual evaluations and training initiatives.

Qualifications

• Strong interpersonal skills and ability to speak effectively with customers and employees.
• Ability to proofread correspondence, detect and correct errors, read and interpret city/county tax ordinances.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals.
• Able to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Basic knowledge of accounting/finance principals helpful.
• Ability to satisfactorily resolve routine situations based on supervisor’s guidance or written or verbal instructions.
• MS Word, Excel, and Outlook proficiency; Salesforce and Constant Contact experience a plus.

Responsibilities

• Maintain Client Relations department with emphasis on maintaining current business as well as continuing development of new services.
• Manage Client Implementation projects and ensures each project is delivered timely and accurately.
• Manage day-to-day operations, workflow, and personnel of the Client Relations department.
• Oversee and manage policies and procedures to comply with client requirements.
• Work with Project Management & IT on system enhancements.
• Review ordinance/act and become familiar with rates and city/county representatives.
• Monitor client request list daily; assist staff research, resolve and record problems.
• Ensure month end reports are complete and accurate by the 10th day of the month.
• Transfer of Client funds on designated disbursement days; develop and improve analytical reports.

Skills

Interpersonal skills

Customer service

Project coordination

Communication

Attention to detail

Analytical thinking

Tools

MS Word

MS Excel

Outlook

Salesforce

Constant Contact

Job description

Neumo seeks a seasoned leader to manage the daily operations of the Client Relations department in a fast-paced environment. You will coordinate client implementations, oversee a team, and ensure timely, accurate reporting and service delivery.

With a focus on developing new services and maintaining current business, you will collaborate with PM & IT to enhance systems, monitor client requests, and drive staff performance through annual evaluations and training initiatives.