Client Relations & Projects Lead

Neumo; Birmingham (AL); On-site; USD 75,000 - 105,000; Full time

Job summary

Neumo is seeking a Client Relations Manager on-site in Birmingham, AL to lead the Client Relations Department, coordinating daily activities and acting as liaison with clients to develop relationships and ensure needs are met.

Responsibilities include managing client implementations, keeping projects on schedule, producing detailed reports, and training staff while aligning with company standards and regulatory requirements.

Qualifications

• Minimum 10 years in an office environment with heavy inbound/outbound phone experience.
• Minimum 10 years customer service experience.
• Minimum 5 years project implementation experience.

Responsibilities

• Maintain Client Relations department with emphasis on maintaining current business as well as continuing development of new services.
• Manage Client Implementation projects and ensures each project is delivered timely and accurately.
• Manage day-to-day operations, workflow, and personnel of the Client Relations department.
• Oversee and manage policies and procedures in order to comply with client requirements.
• Work with Project Management & IT on system enhancements.
• Review ordinance/act and become familiar with rates and city/county representatives.
• Monitor client request list daily. Assist in staff research, resolve and record problems.
• Ensure month end reports are complete and accurate by the 10 th day of the month.
• Responsible for the transfer of Client funds on designated disbursement days. Develop and improve analytical reports designed to monitor and improve overall client and staff productivity.
• Update staff on current initiatives and objectives.
• Coordinate and schedule employee training with outside providers and/or purchase training materials and present internal training to continue employee development.
• Establish goals and incentive plan for department.
• Conduct annual employee performance evaluations.
• Perform other duties as assigned.

Skills

Interpersonal skills

Customer service experience

Project implementation

Phone experience

Proofreading

MS Word proficiency

Tools

Salesforce

Constant Contact

MS Word

Excel

Outlook

Job description

Neumo is seeking a Client Relations Manager on-site in Birmingham, AL to lead the Client Relations Department, coordinating daily activities and acting as liaison with clients to develop relationships and ensure needs are met.

Responsibilities include managing client implementations, keeping projects on schedule, producing detailed reports, and training staff while aligning with company standards and regulatory requirements.