Remote Senior Technical Support Specialist

Neumo Holdings LLC

Alabama

Remote

USD 60,000 - 90,000

Full time

14 days+

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Job summary

Neumo is seeking a Sr. Customer Support Specialist to provide advanced technical support for multiple Neumo products. The role requires independent judgment to solve complex issues and may lead projects or initiatives within customer support.

You will collaborate with engineering, QA and product management to resolve escalated issues, train staff, and develop support solutions while ensuring customer satisfaction and smooth product adoption.

Qualifications

4+ years supporting Core products or 5+ years with Applications products in a SaaS setting.
Bachelor's degree in Computer Science, MIS or equivalent experience.
Experience managing multiple projects or tickets in a fast-paced environment.
Experience leading projects or mentoring junior staff.

Responsibilities

Provide advanced troubleshooting and technical support across Neumo products.
Serve as escalation point for complex inquiries and deliver timely resolutions.
Lead or contribute to support-related projects and process improvements.
Collaborate with engineering, QA, and product management to address escalations.
Train and mentor junior staff; share best practices.
Create/update technical docs, procedures and user guides.
Document ongoing issues and contribute to knowledge sharing.