Client Relations Manager (On-Site)

Socket.dev; Birmingham (AL); On-site; USD 100,000 - 160,000; Full time

Job summary

Neumo seeks a seasoned leader to manage the daily operations of the Client Relations department in a fast-paced environment. You will coordinate client implementations, oversee a team, and ensure timely, accurate reporting and service delivery.

With a focus on developing new services and maintaining current business, you will collaborate with PM & IT to enhance systems, monitor client requests, and drive staff performance through annual evaluations and training initiatives.

Qualifications

• Strong interpersonal skills and ability to speak effectively with customers and employees.
• Ability to proofread correspondence, detect and correct errors, read and interpret city/county tax ordinances.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals.
• Able to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Basic knowledge of accounting/finance principals helpful.
• Ability to satisfactorily resolve routine situations based on supervisor’s guidance or written or verbal instructions.
• MS Word, Excel, and Outlook proficiency; Salesforce and Constant Contact experience a plus.

Responsibilities

• Maintain Client Relations department with emphasis on maintaining current business as well as continuing development of new services.
• Manage Client Implementation projects and ensures each project is delivered timely and accurately.
• Manage day-to-day operations, workflow, and personnel of the Client Relations department.
• Oversee and manage policies and procedures to comply with client requirements.
• Work with Project Management & IT on system enhancements.
• Review ordinance/act and become familiar with rates and city/county representatives.
• Monitor client request list daily; assist staff research, resolve and record problems.
• Ensure month end reports are complete and accurate by the 10th day of the month.
• Transfer of Client funds on designated disbursement days; develop and improve analytical reports.

Skills

Interpersonal skills

Customer service

Project coordination

Communication

Attention to detail

Analytical thinking

Tools

MS Word

MS Excel

Outlook

Salesforce

Constant Contact

Job description

Job Summary

Responsible for management and coordination of daily activities of the Neumo Tax Administration Client Relations Department. Serves as a liaison with a company’s clients to develop relationships and ensure the client needs are met. Responsible for existing and new clients/services, data analyzation and detailed reporting, and providing follow-up for Clients and Supervisors.

Duties and Responsibilities

• Maintain Client Relations department with emphasis on maintaining current business as well as continuing development of new services.
• Manage Client Implementation projects and ensures each project is delivered timely and accurately.
• Manage day-to-day operations, workflow, and personnel of the Client Relations department.
• Oversee and manage policies and procedures in order to comply with client requirements.
• Work with Project Management & IT on system enhancements.
• Review ordinance/act and become familiar with rates and city/county representatives.
• Monitor client request list daily. Assist in staff research, resolve and record problems.
• Ensure month end reports are complete and accurate by the 10th day of the month.
• Responsible for the transfer of Client funds on designated disbursement days. Develop and improve analytical reports designed to monitor and improve overall client and staff productivity.
• Update staff on current initiatives and objectives.
• Coordinate and schedule employee training with outside providers and/or purchase training materials and present internal training to continue employee development.
• Establish goals and incentive plan for department.
• Conduct annual employee performance evaluations.
• Perform other duties as assigned.

Education and Experience

• Minimum 10 years in an office environment with heavy inbound/outbound phone experience.
• Minimum 10 years customer service experience.
• Minimum 5 years project implementation experience.

Knowledge, Skills and Abilities

• Strong interpersonal skills and ability to speak effectively with customers and employees.
• Ability to proofread correspondence, detect and correct errors, read, and interpret city/county tax ordinances.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Able to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Basic knowledge of accounting/finance principals helpful.
• Ability to satisfactorily resolve routine situations based on supervisor’s guidance or written or verbal instructions.
• Must have excellent to intermediate proficiencies in MS Word, Excel, and Outlook. Salesforce and Constant Contact experience a plus.

Work Environment

• Office setting with a moderate noise level.
• The employee will work at an individual workstation, using a telephone and computer.

Physical Demands

• Must be able to remain seated for extended periods.
• Regular use of a computer and other office machinery, such as printers and copy machines.
• Occasional movement around the office.
• Frequent communication via telephone.

Neumo Summary

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.