Client Relations Manager (On-Site)

Neumo; Birmingham (AL); On-site; USD 75,000 - 105,000; Full time

Job summary

Neumo is seeking a Client Relations Manager on-site in Birmingham, AL to lead the Client Relations Department, coordinating daily activities and acting as liaison with clients to develop relationships and ensure needs are met.

Responsibilities include managing client implementations, keeping projects on schedule, producing detailed reports, and training staff while aligning with company standards and regulatory requirements.

Qualifications

• Minimum 10 years in an office environment with heavy inbound/outbound phone experience.
• Minimum 10 years customer service experience.
• Minimum 5 years project implementation experience.

Responsibilities

• Maintain Client Relations department with emphasis on maintaining current business as well as continuing development of new services.
• Manage Client Implementation projects and ensures each project is delivered timely and accurately.
• Manage day-to-day operations, workflow, and personnel of the Client Relations department.
• Oversee and manage policies and procedures in order to comply with client requirements.
• Work with Project Management & IT on system enhancements.
• Review ordinance/act and become familiar with rates and city/county representatives.
• Monitor client request list daily. Assist in staff research, resolve and record problems.
• Ensure month end reports are complete and accurate by the 10 th day of the month.
• Responsible for the transfer of Client funds on designated disbursement days. Develop and improve analytical reports designed to monitor and improve overall client and staff productivity.
• Update staff on current initiatives and objectives.
• Coordinate and schedule employee training with outside providers and/or purchase training materials and present internal training to continue employee development.
• Establish goals and incentive plan for department.
• Conduct annual employee performance evaluations.
• Perform other duties as assigned.

Skills

Interpersonal skills

Customer service experience

Project implementation

Phone experience

Proofreading

MS Word proficiency

Tools

Salesforce

Constant Contact

MS Word

Excel

Outlook

Job description

Client Relations Manager (On-Site)

Full Time Birmingham, AL, Birmingham, AL, US

Job Summary:

Responsible for management and coordination of daily activities of the Neumo Tax Administration Client Relations Department. Serves as a liaison with a company’s clients to develop relationships and ensure the client needs are met. Responsible for existing and new clients/services, data analyzation and detailed reporting, and providing follow-up for Clients and Supervisors.

Duties and Responsibilities:

• Maintain Client Relations department with emphasis on maintaining current business as well as continuing development of new services.
• Manage Client Implementation projects and ensures each project is delivered timely and accurately.
• Manage day-to-day operations, workflow, and personnel of the Client Relations department.
• Oversee and manage policies and procedures in order to comply with client requirements.
• Work with Project Management & IT on system enhancements.
• Review ordinance/act and become familiar with rates and city/county representatives.
• Monitor client request list daily. Assist in staff research, resolve and record problems.
• Ensure month end reports are complete and accurate by the 10 th day of the month.
• Responsible for the transfer of Client funds on designated disbursement days. Develop and improve analytical reports designed to monitor and improve overall client and staff productivity.
• Update staff on current initiatives and objectives.
• Coordinate and schedule employee training with outside providers and/or purchase training materials and present internal training to continue employee development.
• Establish goals and incentive plan for department.
• Conduct annual employee performance evaluations.
• Perform other duties as assigned.

Education and Experience:

• Minimum 10 years in an office environment with heavy inbound/outbound phone experience.
• Minimum 10 years customer service experience.
• Minimum 5 years project implementation experience.

Knowledge, Skills and Abilities:

• Strong interpersonal skills and ability to speak effectively with customers and employees.
• Ability to proofread correspondence, detect and correct errors, read, and interpret city/county tax ordinances.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Able to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Basic knowledge of accounting/finance principals helpful.
• Ability to satisfactorily resolve routine situations based on supervisor’s guidance or written or verbal instructions.
• Must have excellent to intermediate proficiencies in MS Word, Excel, and Outlook. Salesforce and Constant Contact experience a plus.
• Office setting with a moderate noise level.
• The employee will work at an individual workstation, using a telephone and computer.

Physical Demands

• Must be able to remain seated for extended periods.
• Regular use of a computer and other office machinery, such as printers and copy machines.
• Occasional movement around the office.
• Frequent communication via telephone.

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.