Senior Client Relations & Communications Lead

Dexian; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Dexian is seeking a seasoned client services professional to serve as the primary contact for multiple clients. This role emphasizes clear, professional communication, rapid response to inquiries, and maintaining strong client relationships in a dynamic environment.

You will collaborate with cross-functional teams, translate technical information for clients, and handle escalations with sound judgment. On-site presence is required four days a week in Pittsburgh or NYC, with occasional evenings

Qualifications

• 7+ years in client services or client success roles.
• Exceptional communication and organizational skills.
• Ability to act as the single point of contact for multiple clients.
• Experience managing client inquiries through a hotline or similar service channel.
• Strong problem-solving and judgment skills.
• Willingness to work onsite four days a week in either a Pittsburgh or NYC office.
• Ability to participate in two interview rounds.
• Availability to work Monday through Friday, 8:00 am to 5:00 pm, with occasional nights or weekends if required.
• Candidates who are willing and able to convert to full-time employment are preferred, though this is not guaranteed.

Responsibilities

• Act as the main client-facing contact, delivering clear and professional communication across diverse client interactions.
• Respond to client inquiries with confidence, accuracy, and a sense of urgency.
• Translate complex or technical information into concise, client-friendly messaging tailored to each situation.
• Build and sustain strong relationships through proactive communication, responsiveness, and excellent service.
• Use sound judgment and problem-solving skills to address questions, resolve concerns, and handle escalations effectively.
• Operate efficiently in a fast-paced setting while managing multiple priorities to ensure a consistent and positive client experience.
• Collaborate with cross-functional teams to gather relevant information, align responses, and deliver seamless support.
• Maintain professionalism, composure, and credibility in all client interactions, including high-pressure or sensitive situations.

Skills

Client management

Communication skills

Single point of contact

Hotline handling

Problem solving

On-site readiness

Interview rounds participation

Availability 8am–5pm

Job description

Dexian is seeking a seasoned client services professional to serve as the primary contact for multiple clients. This role emphasizes clear, professional communication, rapid response to inquiries, and maintaining strong client relationships in a dynamic environment.

You will collaborate with cross-functional teams, translate technical information for clients, and handle escalations with sound judgment. On-site presence is required four days a week in Pittsburgh or NYC, with occasional evenings