Client Service & Relationship Manager

REQ Solutions; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

REQ Solutions is seeking a Client Service & Relationship Manager in New York, NY. This onsite role (4 days a week) focuses on delivering exceptional client service and maintaining strong relationships across a broad range of client interactions.

The position requires 5-7 years of experience in client service and relationship management, with a proven ability to communicate clearly, manage inquiries, and act as the single point of contact for clients in a high-stress environment.

Qualifications

• 5-7 years of experience in client service/relationship management.
• Ability to handle client service in high-stress environments.
• Strong client-facing communication and relationship-building skills.

Responsibilities

• Serve as the primary client-facing point of contact and deliver clear, professional communication across client interactions.
• Manage and respond to client inquiries with confidence, accuracy, and urgency.
• Translate complex information into concise, client-friendly messaging for diverse audiences.
• Build and maintain strong client relationships through proactive communication and high service standards.
• Demonstrate sound judgment and problem-solving when addressing questions and escalations.
• Operate effectively in a fast-paced environment while balancing priorities to ensure a consistent client experience.
• Collaborate with cross-functional teams to gather information, align responses, and provide seamless client support.
• Maintain professionalism, composure, and credibility in all client interactions, including high-pressure situations.

Skills

Client service

Relationship management

High-stress environment

Single point of contact

Clear communication

Job description

Job Title: Client Service & Relationship Manager

Location: New York, NY 10286

Onsite Role (4 days a week)

Responsibilities:

• 5-7 year experience
• Can handle client service in high stress environment
• Client facing and Relationship management
• Will be Single point of contact
• Serve as a primary client-facing point of contact, delivering clear, professional, and effective communication across a wide range of client interactions.
• Manage and respond to diverse client inquiries with confidence, accuracy, and a strong sense of urgency.
• Translate complex information into concise, client-friendly messaging tailored to the audience and situation.
• Build and maintain strong client relationships through proactive communication, responsiveness, and a high standard of service.
• Demonstrate sound judgment and problem-solving skills when addressing questions, resolving concerns, and navigating escalations.
• Operate effectively in a fast-paced environment while balancing multiple priorities and ensuring a consistent client experience.
• Partner across teams to gather information, align responses, and deliver seamless support to clients.
• Uphold professionalism, composure, and credibility in all client interactions, including high-pressure or sensitive situations.