Client Communications Consultant

Dexian; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Dexian is seeking a seasoned client services professional to serve as the primary contact for multiple clients. This role emphasizes clear, professional communication, rapid response to inquiries, and maintaining strong client relationships in a dynamic environment.

You will collaborate with cross-functional teams, translate technical information for clients, and handle escalations with sound judgment. On-site presence is required four days a week in Pittsburgh or NYC, with occasional evenings

Qualifications

• 7+ years in client services or client success roles.
• Exceptional communication and organizational skills.
• Ability to act as the single point of contact for multiple clients.
• Experience managing client inquiries through a hotline or similar service channel.
• Strong problem-solving and judgment skills.
• Willingness to work onsite four days a week in either a Pittsburgh or NYC office.
• Ability to participate in two interview rounds.
• Availability to work Monday through Friday, 8:00 am to 5:00 pm, with occasional nights or weekends if required.
• Candidates who are willing and able to convert to full-time employment are preferred, though this is not guaranteed.

Responsibilities

• Act as the main client-facing contact, delivering clear and professional communication across diverse client interactions.
• Respond to client inquiries with confidence, accuracy, and a sense of urgency.
• Translate complex or technical information into concise, client-friendly messaging tailored to each situation.
• Build and sustain strong relationships through proactive communication, responsiveness, and excellent service.
• Use sound judgment and problem-solving skills to address questions, resolve concerns, and handle escalations effectively.
• Operate efficiently in a fast-paced setting while managing multiple priorities to ensure a consistent and positive client experience.
• Collaborate with cross-functional teams to gather relevant information, align responses, and deliver seamless support.
• Maintain professionalism, composure, and credibility in all client interactions, including high-pressure or sensitive situations.

Skills

Client management

Communication skills

Single point of contact

Hotline handling

Problem solving

On-site readiness

Interview rounds participation

Availability 8am–5pm

Job description

This role involves serving as a primary point of contact for multiple clients, providing professional and effective communication across a variety of client interactions. The successful candidate will manage inquiries, deliver clear messaging, and maintain strong client relationships, ensuring a high standard of service and responsiveness in a dynamic environment.

Key Responsibilities

• Act as the main client-facing contact, delivering clear and professional communication across diverse client interactions.
• Respond to client inquiries with confidence, accuracy, and a sense of urgency.
• Translate complex or technical information into concise, client-friendly messaging tailored to each situation.
• Build and sustain strong relationships through proactive communication, responsiveness, and excellent service.
• Use sound judgment and problem-solving skills to address questions, resolve concerns, and handle escalations effectively.
• Operate efficiently in a fast-paced setting while managing multiple priorities to ensure a consistent and positive client experience.
• Collaborate with cross-functional teams to gather relevant information, align responses, and deliver seamless support.
• Maintain professionalism, composure, and credibility in all client interactions, including high-pressure or sensitive situations.

Required Qualifications

• At least 7 years of experience in client services, client relationship management, or client success roles.
• Exceptional communication and organizational skills.
• Ability to act as the single point of contact for multiple clients.
• Experience managing client inquiries through a hotline or similar service channel.
• Strong problem-solving and judgment skills.
• Willingness to work onsite four days a week in either a Pittsburgh or NYC office.
• Ability to participate in two interview rounds.
• Availability to work Monday through Friday, 8:00 am to 5:00 pm, with occasional nights or weekends if required.
• Candidates who are willing and able to convert to full-time employment are preferred, though this is not guaranteed.

Preferred Qualifications

• Previous government or public sector experience is considered a plus but is not mandatory.

Why This Opportunity May Be Appealing

This position offers the chance to work in a collaborative and fast-paced environment with a well-respected organization. It provides valuable experience in client engagement and relationship management, with the potential for full-time employment. The role also offers a balance of professional development and the opportunity to contribute to impactful client interactions across diverse settings.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.