Senior Client & Project Lead, Creative Services

RR Donnelley; Virginia (MN); Hybrid; USD 74,000 - 116,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with company match

Parental leave

Job summary

RR Donnelley is seeking an Account Specialist to serve as the primary liaison between our client and our offsite Creative/Production team in Richmond, VA. You will manage projects, track details, coordinate job instructions, and ensure service excellence while maintaining strong client relationships.

The role blends remote work with on-site presence, requiring proactive communication, scheduling, and problem-solving to meet deadlines and client expectations.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 5+ years of project management experience.
• Strong communication and client-facing skills.

Responsibilities

• Act as primary liaison between client, appropriate internal key stakeholders and production teams.
• Establish and promote excellent customer relations through effective and proactive communications to update clients and other stakeholders on project status.
• Effectively manage multiple timelines and projects at various stages of a project life cycle.
• Applies broad knowledge of workflows, digital asset management, problem solving, designing and implementing workflow procedures and quality control to handle assigned accounts, including complex, high volume or high-profile customer accounts, with minimal supervision.
• Applies analytic problem solving related to the ingestion of client supplied data into existing templates.
• Lead day-to-day management and optimization of projects, entering specifications using job management software, and ensuring proper priority is given to each job to meet client expectations.
• Attend and set relevant client meetings, production, and project management status calls bringing in appropriate resources from Creative Services as needed.
• Provides pre-production services and performs order management processes such as communicating job specific information, entering of order into production and preparation of timely and accurate job instructions to meet customer expectations.
• Establishes and promotes excellent customer relations through effective and proactive communication and continuous monitoring of customer satisfaction.
• Maintains contact with customers and production to advise them of order progress, scheduling concerns and requests for additional information or materials when required.
• Responsible for customer retention and customer loyalty.
• Facilitates the resolution of production-related problems in a timely manner and elevates appropriately when necessary.
• Identifies and facilitates opportunities for continuous improvement in the product, process and service.
• Monitor the page production services and communicate performance to the customer. He or she will also notify the customer when pages and proofing cycles exceed the agreed limits.
• Background in the premedia and/or print industry preferred.
• Excellent Mac computer skills; ability to learn new programs, and ability to provide basic troubleshooting.
• Responsible for working normal office hours, with the occasional need to work after hours to meet deadlines.

Skills

Proactive

Collaboration

Project management

Client relations

Communication

Microsoft Office

Adobe Creative Suite basics

Education

Bachelor’s degree in related field

Tools

Microsoft Office (Excel, Word, PowerPoint)

Adobe Creative Suite basics (InDesign, Illustrator, Photoshop, Acrobat)

Job description

RR Donnelley is seeking an Account Specialist to serve as the primary liaison between our client and our offsite Creative/Production team in Richmond, VA. You will manage projects, track details, coordinate job instructions, and ensure service excellence while maintaining strong client relationships.

The role blends remote work with on-site presence, requiring proactive communication, scheduling, and problem-solving to meet deadlines and client expectations.