Senior Client Payroll & HRIS Specialist

UKG; Annapolis (MD); On-site; USD 43,000 - 61,000; Full time

Job summary

UKG is seeking an Account Representative III to deliver frontline support for our UKG Ready clients. You will manage a portfolio of larger accounts, resolve payroll, timekeeping, and HRIS questions, and ensure payrolls are processed accurately and on time.

This role requires building strong client relationships, investigating issues, preparing reports, and coordinating project work while continually learning about UKG Ready through training and self-study.

Qualifications

• 2+ years of experience in client support, customer service, account management, payroll, HR, or a related HCM environment.
• Working knowledge of payroll and HR processes, including payroll processing, employee maintenance, earnings and deductions, taxes, and direct deposit.
• Experience handling confidential employee, payroll, or client information.
• Ability to use business software and prepare or review reports containing payroll or HR data.

Responsibilities

• Support an assigned portfolio of larger client accounts and respond to client questions and service requests.
• Develop and maintain knowledge of UKG Ready’s payroll, timekeeping, and HR applications to troubleshoot issues and guide clients.
• Coordinate and perform complex payroll, salary, and benefit calculations and related processing and maintenance activities.
• Prepare reports using payroll and HR data.
• Respond to Zendesk tickets within the established 1.5-hour service-level agreement.
• Accept and complete assigned project work.
• Protect confidential client and employee information and follow applicable procedures and service standards.
• Participate in team and client meetings using the communication practices established for the role.

Skills

Client support

Customer service

Account management

Payroll knowledge

Job description

UKG is seeking an Account Representative III to deliver frontline support for our UKG Ready clients. You will manage a portfolio of larger accounts, resolve payroll, timekeeping, and HRIS questions, and ensure payrolls are processed accurately and on time.

This role requires building strong client relationships, investigating issues, preparing reports, and coordinating project work while continually learning about UKG Ready through training and self-study.