Senior Director, Enterprise Client Success & Retention

Sodexo Group; Northern (KY); Hybrid; USD 156,000 - 202,000; Full time

Job summary

Sodexo is seeking a Senior Client Success Manager in Kentucky to own client health and value realization across an assigned portfolio, reporting directly to the segment CEO. You will identify risks early, propose remediation, and deliver data-driven visibility into performance for a broad mix of accounts.

You’ll lead high-visibility projects, drive planning, scheduling, budgeting and risk management, and partner with Operations and Account Management to strengthen client retention across 55–60

Qualifications

• Bachelor’s degree or equivalent experience.
• 5–10 years of experience in operations, customer success, account leadership, or client service roles.

Responsibilities

• Lead high-visibility projects that influence organizational performance and outcomes.
• Drive planning, scheduling, budgeting, and risk management activities.
• Act as an independent client advocate focused on maximizing client health, value realization, and retention outcomes.
• Partner with Operations and Account Management to improve client health and outcomes through retention risk mitigation and cross-functional collaboration.

Skills

Client relationships

Retention strategy

Cross-functional leadership

Project management

Planning & budgeting

Risk management

Data-driven insight

Education

Bachelor's degree

Job description

Sodexo is seeking a Senior Client Success Manager in Kentucky to own client health and value realization across an assigned portfolio, reporting directly to the segment CEO. You will identify risks early, propose remediation, and deliver data-driven visibility into performance for a broad mix of accounts.

You’ll lead high-visibility projects, drive planning, scheduling, budgeting and risk management, and partner with Operations and Account Management to strengthen client retention across 55–60