Strategic Client Success Director – Health & Value

Sodexo; Houston (TX); On-site; USD 156,000 - 202,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

PTO & holidays

Tuition reimbursement

Job summary

Sodexo in Houston is seeking a Senior Client Success Leader to own client health and value realization across an assigned portfolio, acting as an independent retention-focused function reporting to the segment CEO. This role focuses on proactive risk identification and mitigation, with visibility into data-driven indicators and opportunities across a broad portfolio of accounts.

As part of the leadership team, you will drive strategic direction, oversee responsibilities, and work

Qualifications

• Bachelor’s degree or equivalent experience.
• 5-10 years of experience in operations, customer success, account leadership, or client service roles.

Responsibilities

• Lead high-visibility projects that influence organizational performance.
• Drive efficiency across planning, scheduling, budgeting, and risk management activities.
• Act as an independent client advocate focused on maximizing client health, value realization, and retention outcomes.
• Partner with Operations and Account Management to improve client health and outcomes.

Skills

Client relationships

Senior stakeholder partnering

Client success strategies

Cross-functional leadership

Project leadership

Budgeting & scheduling

Retention focus

Education

Bachelor's degree

Job description

Sodexo in Houston is seeking a Senior Client Success Leader to own client health and value realization across an assigned portfolio, acting as an independent retention-focused function reporting to the segment CEO. This role focuses on proactive risk identification and mitigation, with visibility into data-driven indicators and opportunities across a broad portfolio of accounts.

As part of the leadership team, you will drive strategic direction, oversee responsibilities, and work