Senior Client Partner, Growth & Experience

Horizontal Inc.; Saint Louis Park (MN); In loco; USD 165.000 - 185.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Dental benefits

Vision benefits

Life insurance

Retirement plans

Paid time off

Paid holidays

Volunteer time off

Parental leave

Flexible work environment

Descrizione del lavoro

Horizontal Digital seeks a Client Partner to oversee and cultivate client relationships across a portfolio typically $8-12M, guiding growth, retention and profitability through advisory leadership and strategic planning.

You'll build trusted senior relationships, map client organizations, and align Horizontal offerings with client goals, while driving onboarding, kickoff, and seamless delivery leadership to achieve measurable business impact.

Competenze

• Bachelor's degree and 10+ years in a digital agency, consultancy or digital product environment.
• Proven ability to manage and expand key client relationships.
• Strong leadership, strategic planning and revenue management skills.

Mansioni

• Lead and manage a portfolio of accounts typically $8-12M.
• Build advisory relationships that drive business impact and revenue growth.
• Network within client organizations to expand senior relationships.
• Conduct advisory conversations using industry thought leadership and case studies.
• Own the 360-degree view of clients including goals, structure and finances.
• Lead client mapping activities and ensure proper staffing.
• Foster internal curiosity about client goals across the Horizontal team.
• Lead onboarding of Horizontal to client and transition to delivery leadership.
• Leverage industry expertise to guide solution choices for confident decisions.
• Oversee customer satisfaction measurement and improvement strategies.
• Partial billability (25-50%) when doing hands-on strategy or delivery work.
• Draft and execute strategic plans to expand Horizontal’s footprint.
• Build stewardship with clients for reliable YoY growth.
• Manage revenue, forecast opportunities and uphold commitments.
• Define scope across complex accounts with clear SOWs.
• Cross-sell capabilities across the service portfolio.
• Partner with capability teams to deliver excellence and case studies.
• May manage other client partners and mentor teammates.
• Help set direction for future client partnership strategies.

Conoscenze

Stakeholder management

Account growth

Leadership

Client relationship

Formazione

Bachelor's degree

Strumenti

Sitecore

Optimizely

Contentstack

Descrizione del lavoro

Horizontal Digital seeks a Client Partner to oversee and cultivate client relationships across a portfolio typically $8-12M, guiding growth, retention and profitability through advisory leadership and strategic planning.

You'll build trusted senior relationships, map client organizations, and align Horizontal offerings with client goals, while driving onboarding, kickoff, and seamless delivery leadership to achieve measurable business impact.