Senior Client Partner

Horizontal Digital; Saint Louis Park (MN); In loco; USD 125.000 - 165.000; Tempo pieno

Descrizione del lavoro

Horizontal Digital is seeking a Client Partner to lead and grow a portfolio of strategic enterprise accounts. You will build advisory relationships, align client needs with Horizontal’s offerings, and drive profitable YoY growth across complex digital transformations.

You will partner with delivery and senior leaders to ensure measurable impact, forecast accuracy, and high client satisfaction while advancing a vibrant culture within Horizontal.

Competenze

• Bachelor's degree required; 10+ years in digital agency/consultancy/product development
• Proven track record growing and retaining client portfolios and revenue
• Industry experience in Healthcare, Financial Services, Travel & Hospitality, Manufacturing or CPG preferred

Mansioni

• Lead and manage a portfolio of multiple accounts (typically $5–10M).
• Build advisory relationships to drive business impact and revenue growth.
• Oversee client mapping, onboarding, and alignment of client needs with Horizontal’s offerings.
• Maintain account profitability with strategic planning and forecast accuracy.
• Drive cross-functional collaboration with delivery teams to meet client goals.

Conoscenze

Stakeholder mgmt

Growth clients

Strategic vision

Leadership

Communication

Travel

Formazione

Bachelor's degree

Strumenti

Sitecore

Optimizely

Contentstack

Descrizione del lavoro

At Horizontal Digital, we hold ourselves to one key belief:You’reonly as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps,portalsand other experiences that solve customer needs for Fortune 500companiesin intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data,designand technology together to arrive at solutions that set the bar higher for everyone.

We use these values to fuel superior results:

Lockarms

We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatestgood.

Showhustle

We’re not ones to sit on our hands and wait. Instead, weanticipateopportunities, collectively roll up oursleevesand find ways to execute the exceptional.

Embrace change

Fromnew technologiesto workplace philosophies, we welcome the unexpected and constantlyanticipatewhat’snext.

Elevate empathy

We listen before wetake action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.

Never settle

We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.

But enough about us.Let’stalk about you.

The Client Partner oversees and cultivates client relationships thatin order todeliver measurable business impact to our clients.The Client Partneris responsible foroverseeing the growth, management, retention, and satisfaction of his or her portfolio of clients.

The ideal candidate has a fervent passion for transforming customer experiences through experience strategy and technical implementations. They have proventrack recordof managing,retainingand persistently expanding within their client portfolio – proactively guiding clients through meaningful changes, and directlyimpactingprofitable y-o-y growth for their consultancy.

The Client Partner deeply understands their client’s business strategy and goals, within broader industry context, and can effectively aligning client needs with Horizontal’s service offerings to positivelyimpactingour client’s business and their customer experiences.

The Client Partner has insatiable curiosity for navigating complex business and digital strategies,motivatingand advising clients through significant transformation, while also contributing to a vibrant culture within Horizontal.

Whatyou’lldo:

Directly lead and manage a portfolio of multiple accounts, typically $5-10M

Build advisory relationships that result inbusiness impact andrevenue growth:

• Ability to understand our client’s business challenges and guide them toappropriatelyusing the Horizontalmethodologyand solutions to drive business impact.
• Ability to network within a client organization; create,ownand expand the senior and executive relationships within aclients’organization.
• Ability to conduct and create opportunities for advisory conversations through the power ofindustry thought leadership,application of relevant case studies and best practices,and compelling business insights.
• Own the 360-degree view of our clients (their organization, remit, reporting structure, goals, and financing).
• Lead client mapping activities — ensuring client relationships are nurtured with the ideal personnel from Horizontal.
• Foster internalcuriositywith our clients’ business, experience,technologyand brand goals amongst the Horizontal team.
• Lead the successful onboarding of Horizontal to client and client to Horizontal, including project kickoff and a seamless transition to delivery leadership.
• Leverage your industryexpertiseto guide clients through themyriadof solutions and opportunities to ensure clientshave the opportunity tomake confident, informed decisions.
• Oversee customer satisfaction measurement for your portfolio of accounts and guide teams through improvement strategies when applicable.
• Partial billability(25-50%)when doinghands onstrategyor deliverywork.

Drive organic growth and ensure account-level profitability:

• Ability to author and execute a strategic plan for each of your accounts, articulating,pursuingand landing opportunities to expand Horizontal’s footprint within the client organization.
• Ability to build stewardship with clients, acting as their strategic consultant, solidifyingrelationshipsand ensuring profitable YoY growth.
• Manage revenue closely, ensure all opportunities are accurately reflected and forecasted, and uphold annual commitments.
• Lead scope definition across multiple complex client accounts–including shaping ambiguous asks into proposals and contracts, including defendable statements of work, but with a focus on achieving mutually beneficial outcomes for client and consultancy.
• Maintain a thorough understanding of the Horizontal service offeringsand partnerships toenable cross selling across capabilitiesand solutions— creating sustainable and diverse portfolios.

Form strong partnerships with internal Horizontal capability teams:

• Inspire and support delivery excellence whilerepresentingthe client voice to ensure weare meetingclient expectations and driving outcomes.
• Partneronnew business effortsin order tobring your industryexpertiseto set up new engagements for success.
• Partner with delivery and operations to ensure forecasts are clean andaccurate.
• Produce case studies with capabilities teams to highlight business value delivered to our clients.

Who you are:

• You are asolution-oriented,customer experience enthusiast who can understand and support a program with complex business, userexperienceand technical challenges, and have a proventrack recordsupporting client and internal teams in achievingbusiness results for our clients.
• You have a thirst for knowledge – especially business acumen – and thrive in creating commerciallyviableopportunities for the firm thatdrivegrowth for clients.
• You see ambiguity through the lens of opportunity, rather than of concern.
• You are recognized as trustedandaccountable in relationships with clients, colleagues, partners, and other industry professionals.

How you will be measured:

• Ability toidentifyand roadmap account strategies and OKRs ensuring a measurable approach to the impact Horizontal has on our clients’ businesses
• Ability to expand Horizontal Digital’s service offering in support of achieving client’s business goals.
• Revenue andaccountmargin targets
• Client satisfaction measured by NPS measurement
• Partner certifications where applicable

What you bring:

• Exemplary stakeholder management and communication skills
• Proven experienceingrowingkey and growth clients, of $5M+
• Ability to define and drive strategic vision and orchestrate and create consensus aroundideas,concepts to then drive outcomes.
• Strong leadership and communication skills: ability to lead meetings and presentations with senior clients, as well as inspire,organizeand create consensus around ideas,conceptsand approaches internally.
• Experience in Healthcare,Financial Services, Travel & Hospitality,Manufacturingand/orCPGvertical preferred
• Industryexpertiseand experience for your relevant industry focus area.
• Experience with Sitecore, Optimizely,Contentstackand/or other composable DXP preferred.
• Strong financial acumen: skilled in forecasting and revenue management
• Travel approximately 10–20% of the time
• Bachelor's degree and minimum of10years of experience in a digital agency,consultancyor digital product development environment.

HZTL offers a wide range of competitive benefits to eligible employees including health, dental, vision, life, retirement plans, paid time off, paid holidays, paid time off to volunteer, paid parental leave, flexible work environment, and more.

The pay range for this full-time position is $125,000 to $165,000 per year. Our salary ranges are determined by role, level, and location. The range displayed on the posting reflects the minimum and maximum target salary for the position across all US locations as of the date of this posting. Within the range, actual offered compensation is dependent upon the individual’s work location and additional factors including but not limited to job-related skills, experience, relevant education and training, internal equity among the team, and applicable employment laws. Please note the compensation details in the US role posting reflects base salary only and doesn’t include discretionary performance bonus or other incentives (if applicable).

Job Keywords: Digital Transformation, Marketing Transformation, MarTech, Client Partner, consulting, Experience Transformation, Experience Strategy, Business Strategy, Strategic Account Management, consultancy, Client Success, Partner, Account Executive, Senior Client Partner

The above description is not designed to cover orcontaina comprehensive listing of activities, duties or responsibilities that arerequiredofthe employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.