Senior Client Operations Leader (Post-Go-Live)

FreeMarketHealth; Buffalo (NY); Presencial; USD 120.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

Employer‑paid medical, dental, vision

HSA contribution

Parental leave

401(k) match

Transportation and parking benefits

Flexible, collaborative work culture

Descripción de la vacante

Free Market Health is seeking a Senior Client Services Manager to lead post-go-live client operations and coordinate cross-functional initiatives with a focus on delivery quality, timelines, and client satisfaction.

You will partner with director-level stakeholders, mentor teammates, and drive process improvements across the Client Services team in a fast-paced healthcare tech environment. This role anchors client relationships and program execution.

Formación

• 7+ years of relevant industry experience, including specialty pharmacy experience.
• 4+ years in a client-facing role.
• 2+ years of people management or team leadership experience.
• Experience working for a pharmacy benefit manager (PBM).
• Demonstrated success managing and delivering complex technical projects in a fast-paced environment.
• Experience applying established project management methodologies.
• Strong written, verbal, and presentation skills, with the ability to build effective relationships at all organizational levels.

Responsabilidades

• Serve as the primary operational contact for director- and vice president-level client stakeholders.
• Lead post-go-live operational projects and oversee client activity related to service delivery.
• Develop and manage project plans, milestones, task logs, documentation, and recurring status updates.
• Guide internal teams on priorities, resource needs, timelines, risks, and delivery expectations.
• Evaluate project readiness for production based on scope, timing, quality, risk, and competing priorities.
• Coordinate requirements and deliverables across internal partners to ensure work aligns with agreed-upon plans.
• Manage change requests and system configuration updates that support client and operational needs.
• Identify and implement process improvements that strengthen efficiency, quality, and the client experience.
• Train, mentor, and support newer or less experienced team members.

Conocimientos

Client management

Project management

Cross-functional collaboration

Pharmacy benefit management

Stakeholder communication

Team leadership

Relationship building

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

Free Market Health is seeking a Senior Client Services Manager to lead post-go-live client operations and coordinate cross-functional initiatives with a focus on delivery quality, timelines, and client satisfaction.

You will partner with director-level stakeholders, mentor teammates, and drive process improvements across the Client Services team in a fast-paced healthcare tech environment. This role anchors client relationships and program execution.