Client Services Lead - Multi-Site Operations

Spsnorthamerica; Seattle (WA); On-site; USD 39,785 - 41,328; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with matching

Paid Time Off

Transit and Parking benefits

Job summary

SPS North America is seeking a Client Services Supervisor to oversee multiple reception and mailroom sites, ensuring daily service delivery and client satisfaction. You will manage staff and act as the primary onsite contact in coordination with the Client Service Manager to meet SLA commitments with the client Amazon.

The role requires 3+ years in operational management and relationship building, strong communication, and the ability to work with C-level executives.

Qualifications

• High School Diploma or equivalent required; Bachelor’s Degree or higher preferred.
• Minimum of 3+ years of experience in high level relationship building and operational management.
• Previous management/supervisor experience overseeing 5-10 employees.
• Ability to build business relationships and interact effectively with “C” level executives.
• Solid understanding of selling skills and exceptional computer skills.

Responsibilities

• Manage multiple reception and mailroom sites with focus on daily service delivery.
• Serve as primary client contact in coordination with Client Service Manager.
• Oversee onsite staff for all supervisory functions.
• Ensure sites meet SLA with client Amazon and adhere to SPS policies.
• Provide light training/coaching and report escalations.
• Travel up to 25% locally as required.

Skills

Attendance on-site

Staff scheduling

Customer service

Communication

Leadership

Relationship building

Executive interaction

Integrity

Organizational skills

Diplomacy

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Microsoft Office

Job description

SPS North America is seeking a Client Services Supervisor to oversee multiple reception and mailroom sites, ensuring daily service delivery and client satisfaction. You will manage staff and act as the primary onsite contact in coordination with the Client Service Manager to meet SLA commitments with the client Amazon.

The role requires 3+ years in operational management and relationship building, strong communication, and the ability to work with C-level executives.