Client Onboarding Lead — Banking Platform Implementations

Testing Site - JPMC; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase in Charlotte, NC is seeking a Client Onboarding Senior Associate to lead onboarding programs for new and existing clients onto the Chase banking platform. You will guide project teams, analyze issues, ensure policy compliance, and drive effective onboarding with a focus on delivering a seamless client experience.

You will use your program management expertise and emotional intelligence to manage conflicts, influence stakeholders, and continuously improve onboarding processes in a

Qualifications

• 3+ years of experience managing and executing strategic initiatives in a professional field.
• Proven ability to lead client onboarding processes, with a focus on transitioning clients to new banking platforms.
• Demonstrated proficiency in conflict management, with a track record of resolving conflicts and fostering collaboration in a professional setting.
• Experience in driving continuous improvement in operating platforms, using innovation and design thinking techniques.
• Proficiency in data and tech literacy, with a willingness to understand and implement new/emerging technologies that impact business.

Responsibilities

• Lead the execution of strategic initiatives in client onboarding, ensuring a smooth transition for new and existing clients to the Chase banking platform.
• Utilize broad knowledge in client onboarding program management to analyze and resolve complex issues, ensuring compliance with technical standards and policies.
• Leverage emotional intelligence and influence to manage conflicts, foster collaboration, and develop trust within the team and with clients.
• Drive continuous improvement in our operating platform, using innovation and design thinking techniques to enhance efficiency and resilience.
• Plan and organize the day-to-day work of the team, ensuring progress within established professional procedures and organization policy.

Skills

Client onboarding

Project management

Stakeholder management

Conflict management

Continuous improvement

Data literacy

Tech literacy

Emotional intelligence

Presentation skills

Job description

JPMorgan Chase in Charlotte, NC is seeking a Client Onboarding Senior Associate to lead onboarding programs for new and existing clients onto the Chase banking platform. You will guide project teams, analyze issues, ensure policy compliance, and drive effective onboarding with a focus on delivering a seamless client experience.

You will use your program management expertise and emotional intelligence to manage conflicts, influence stakeholders, and continuously improve onboarding processes in a