Client Onboarding Lead, Banking Platform Implementations

JP Morgan Chase; Charlotte (NC); Presencial; USD 65.000 - 88.000; Jornada completa

Descripción de la vacante

JPMorgan Chase in Charlotte, NC is seeking an experienced Client Onboarding Associate to lead onboarding initiatives, build strong client relationships, and ensure smooth transitions to the Chase banking platform. The role emphasizes project management, issue resolution, and continuous improvement in a dynamic global environment.

You will guide new and existing clients through onboarding, apply data and tech literacy to adopt new technologies, and collaborate across teams to drive satisfaction

Formación

• 1+ years of experience managing strategic initiatives in a professional field.
• Proven ability to lead client onboarding to new banking platforms.
• Experience in conflict management and collaboration in a professional setting.
• Ability to drive continuous improvement using innovation and design thinking techniques.
• Strong data and tech literacy to understand and implement new technologies.

Responsabilidades

• Lead execution of strategic onboarding initiatives for clients to the Chase banking platform.
• Analyze and resolve onboarding issues while ensuring compliance with technical standards and policies.
• Use emotional intelligence to manage conflicts and foster collaboration with clients and team.
• Drive continuous improvement of the operating platform through innovation and design thinking.
• Plan and organize day-to-day team work within established procedures and policies.

Conocimientos

Onboarding leadership

Project management

Conflict management

Continuous improvement

Data literacy

Tech literacy

Presentation skills

Cybersecurity awareness

Anti-fraud awareness

Digital literacy

Stakeholder influence

Descripción del empleo

JPMorgan Chase in Charlotte, NC is seeking an experienced Client Onboarding Associate to lead onboarding initiatives, build strong client relationships, and ensure smooth transitions to the Chase banking platform. The role emphasizes project management, issue resolution, and continuous improvement in a dynamic global environment.

You will guide new and existing clients through onboarding, apply data and tech literacy to adopt new technologies, and collaborate across teams to drive satisfaction