Senior Client Manager: Growth & Renewals

Gallagher; Cincinnati (OH); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

People-first culture

Global reach with local impact

Job summary

Gallagher Benefit Services is seeking a Senior Client Manager to oversee a portfolio of accounts, ensuring client satisfaction and retention. The role focuses on delivering tailored solutions and maintaining strong client relationships.

You will collaborate with the Production team to secure new business and expand existing accounts, driving revenue and improvements across client engagements.

Qualifications

• Bachelor’s degree with 5+ years client service and/or claims management experience OR High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Responsibilities

• Manage a portfolio of accounts, ensuring client satisfaction and retention.
• Lead the renewal process, delivering high-quality solutions on time.
• Build strong relationships with clients, understanding their needs and providing ongoing support.
• Collaborate with the Production team to secure new business and expand existing accounts.
• Use your expertise to drive results, meet revenue goals, and contribute to a culture of continuous improvement.

Skills

Client service

Claims management

Supervisory experience

Licensing

Education

Bachelor's degree

High School/GED with 10+ years experience

Job description

Gallagher Benefit Services is seeking a Senior Client Manager to oversee a portfolio of accounts, ensuring client satisfaction and retention. The role focuses on delivering tailored solutions and maintaining strong client relationships.

You will collaborate with the Production team to secure new business and expand existing accounts, driving revenue and improvements across client engagements.