Senior Client Experience & Multi-Site Operations Lead

AppleOne Employment Services; New York (NY); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Direct hire

Up to 25% travel

Job summary

AppleOne Employment Services is seeking a Client Manager to lead multi-site workplace operations in New York City. The role includes managing client-facing teams, coordinating facilities and vendor services, and partnering with executives to deliver exceptional service.

The ideal candidate will have 5+ years in workplace services or facilities management, strong relationship skills, and the ability to travel up to 25%.

Qualifications

• Minimum 5 years of progressive leadership experience in workplace services, hospitality, facilities management, office operations, client services, or a related field.
• Experience managing multiple locations or a complex corporate client account.
• Proven ability to lead multifunctional, customer-facing teams in a fast-paced corporate setting.
• Strong client relationship management skills with executives and senior stakeholders.
• Experience coordinating facilities operations, vendors, contractors, property managers, and service providers.

Responsibilities

• Oversee daily workplace operations across multiple corporate office locations, ensuring consistent service standards and a high-quality client experience.
• Manage reception, hospitality, conference services, event support, facilities coordination, mailroom operations, vendor services, and workplace requests.
• Build and maintain strong relationships with executives, senior stakeholders, vendors, property teams, and internal service teams.
• Recruit, train, coach, schedule, and supervise multifunctional workplace services teams across multiple locations.
• Monitor KPIs, service levels, ticketing activity, response times, reporting, and operational trends to identify improvements.
• Maintain SOPs, safety procedures, emergency protocols, vendor compliance, COIs, budget support, invoice approvals, and expense tracking.

Skills

Leadership

Client relationships

Team supervision

Vendor management

Facilities management

KPIs & reporting

SOPs development

Communication

Problem-solving

Organization

Travel readiness

Education

Bachelor's degree (Business Admin / Hospitality / Facilities)

Tools

Workplace management systems

Ticketing platforms

Service request tracking

Job description

AppleOne Employment Services is seeking a Client Manager to lead multi-site workplace operations in New York City. The role includes managing client-facing teams, coordinating facilities and vendor services, and partnering with executives to deliver exceptional service.

The ideal candidate will have 5+ years in workplace services or facilities management, strong relationship skills, and the ability to travel up to 25%.