Client Manager

AppleOne Employment Services; New York (NY); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Direct hire

Up to 25% travel

Job summary

AppleOne Employment Services is seeking a Client Manager to lead multi-site workplace operations in New York City. The role includes managing client-facing teams, coordinating facilities and vendor services, and partnering with executives to deliver exceptional service.

The ideal candidate will have 5+ years in workplace services or facilities management, strong relationship skills, and the ability to travel up to 25%.

Qualifications

• Minimum 5 years of progressive leadership experience in workplace services, hospitality, facilities management, office operations, client services, or a related field.
• Experience managing multiple locations or a complex corporate client account.
• Proven ability to lead multifunctional, customer-facing teams in a fast-paced corporate setting.
• Strong client relationship management skills with executives and senior stakeholders.
• Experience coordinating facilities operations, vendors, contractors, property managers, and service providers.

Responsibilities

• Oversee daily workplace operations across multiple corporate office locations, ensuring consistent service standards and a high-quality client experience.
• Manage reception, hospitality, conference services, event support, facilities coordination, mailroom operations, vendor services, and workplace requests.
• Build and maintain strong relationships with executives, senior stakeholders, vendors, property teams, and internal service teams.
• Recruit, train, coach, schedule, and supervise multifunctional workplace services teams across multiple locations.
• Monitor KPIs, service levels, ticketing activity, response times, reporting, and operational trends to identify improvements.
• Maintain SOPs, safety procedures, emergency protocols, vendor compliance, COIs, budget support, invoice approvals, and expense tracking.

Skills

Leadership

Client relationships

Team supervision

Vendor management

Facilities management

KPIs & reporting

SOPs development

Communication

Problem-solving

Organization

Travel readiness

Education

Bachelor's degree (Business Admin / Hospitality / Facilities)

Tools

Workplace management systems

Ticketing platforms

Service request tracking

Job description

Job Summary

We are seeking a polished and service-driven Client Manager to lead workplace experience and operations for a high-profile corporate environment in New York City. This direct hire opportunity is ideal for a hands-on leader with experience in corporate hospitality, facilities management, workplace services, office operations, or client services. The Client Manager will oversee multi-site workplace operations, lead customer-facing teams, manage vendor and facilities support, and serve as a trusted point of contact for executive stakeholders. This is a high-visibility role offering the opportunity to make a measurable impact on service quality, operational consistency, and the overall employee and client experience. This environment is best suited for a confident professional who values teamwork, accountability, service excellence, and proactive communication. The role offers strong exposure to senior leadership, meaningful ownership of operations, and the chance to lead teams in a professional, fast-paced workplace setting.

Key Responsibilities

• Oversee daily workplace operations across multiple corporate office locations, ensuring consistent service standards and a high-quality client experience.
• Manage reception, hospitality, conference services, event support, facilities coordination, mailroom operations, vendor services, and workplace requests.
• Build and maintain strong relationships with executives, senior stakeholders, vendors, property teams, and internal service teams.
• Recruit, train, coach, schedule, and supervise multifunctional workplace services teams across multiple locations.
• Monitor KPIs, service levels, ticketing activity, response times, reporting, and operational trends to identify improvements.
• Maintain SOPs, safety procedures, emergency protocols, vendor compliance, COIs, budget support, invoice approvals, and expense tracking.

Compensation and Benefits

• Salary range: $100,000 to $115,000 per year.
• Employment type: Direct hire.
• Location: New York, NY.
• Travel: Up to 25%.

Required Qualifications and Skills

• Lead multi-site workplace operations and service delivery for a professional corporate environment.
• Manage client relationships, executive-level service expectations, and operational business reviews.
• Supervise customer-facing teams across reception, hospitality, facilities support, mailroom, and workplace services.
• Oversee vendors, facilities requests, SOPs, service metrics, reporting, and process improvements.
• Minimum 5 years of progressive leadership experience in workplace services, hospitality, facilities management, office operations, client services, or a related field.
• Experience managing multiple locations or a complex corporate client account.
• Proven ability to lead multifunctional, customer-facing teams in a fast-paced corporate setting.
• Strong client relationship management skills with experience supporting executives and senior stakeholders.
• Experience coordinating facilities operations, vendors, contractors, property managers, and service providers.
• Knowledge of KPIs, service-level performance, operational reporting, process improvement, and corrective action planning.
• Experience developing, maintaining, and implementing SOPs, safety guidelines, and operational standards.
• Strong communication, organization, problem-solving, leadership, and follow-through skills.
• Professional presentation, sound judgment, discretion, and excellent business etiquette.
• Ability to manage competing priorities while maintaining calm, service-focused leadership.
• Ability to travel up to 25%.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Hospitality, Facilities Management, or a related field, or equivalent professional experience.
• Experience overseeing workplace operations across multiple states.
• Experience supporting senior executives, high-profile clients, corporate meetings, and workplace events.
• Familiarity with workplace management systems, service ticketing platforms, and service request tracking.
• Knowledge of mailroom operations, document security, confidential material handling, and chain-of-custody procedures.
• Experience with budgeting, forecasting, invoice approvals, vendor cost management, and financial oversight.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.