Multi-Site Client Operations Leader

Playbook; New York (NY); Sur place; USD 130 000 - 150 000; Plein temps

Avantages offerts par ce poste

Medical coverage for employees

Short-term disability

Life insurance

401(k) with 4% employer match

Résumé du poste

Playbook is seeking an experienced Operations Leader to oversee day-to-day service delivery across multiple client sites. You will manage onsite host teams and coordinate with leadership to ensure operations meet client expectations and company standards.

The role requires 5+ years in relevant operations, strong people management, and a track record of improving service delivery and client satisfaction. This is a nationwide, multi-location role focused on scalable growth and exceptional

Qualifications

• 5+ years in operations, hospitality, facilities, or client services.
• 3+ years managing full-time team members.
• Experience serving as the primary point of contact for multiple client stakeholders.
• Experience managing budgets, interpreting P&L reports, and presenting metrics.
• Familiar with the commercial real estate ecosystem and landlord priorities.

Responsabilités

• Oversee and inspire host teams across multiple client locations, ensuring high service quality.
• Act as the primary operational contact for client stakeholders at each location.
• Track KPIs and deliver monthly and quarterly updates to internal and external stakeholders.
• Lead rollout of new initiatives and ensure adherence to SOPs and brand guidelines.

Connaissances

Operations leadership

Client delivery

Multi-site management

Team coaching

Description du poste

Playbook is seeking an experienced Operations Leader to oversee day-to-day service delivery across multiple client sites. You will manage onsite host teams and coordinate with leadership to ensure operations meet client expectations and company standards.

The role requires 5+ years in relevant operations, strong people management, and a track record of improving service delivery and client satisfaction. This is a nationwide, multi-location role focused on scalable growth and exceptional