Senior Client Experience Lead (Hybrid)

Keystone Pacific Property Management; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Salary

Hybrid and Flexible working

Work-Life Balance

Career Growth

Training and Mentorship

Education Support

Cell Phone Stipend

Mileage Reimbursement

Medical (HMO and PPO), Dental, Vision

Flexible Spending Account

PTO and 12 Holidays

Job summary

Keystone Pacific Property Management, LLC is a prestigious community management firm with offices across CA and beyond. We seek a Senior Client Experience Associate to deliver exceptional customer service for the Client Experience Center, handling phone coverage, requests, and administrative duties in a growth-focused environment.

We offer competitive salary, hybrid/flexible work, career growth, training, stipends, and a full benefits package, including health, dental, vision, 401(k), PTO, and

Qualifications

• 2-3 years of experience in a Customer Service role.
• HOA management experience preferred, not required.
• High level of professionalism and reliability.
• Excellent written and verbal communication skills.
• Able to drive to communities and pass background/DMV checks.

Responsibilities

• Responds to routine customer service requests via phone, email, or chat.
• Initiates service requests and records information in HOA management systems.
• Follows up on assigned interactions and completes admin duties.
• Suggests updates to knowledge content and adheres to company values.
• Works under deadlines and maintains professional demeanor.
• Acts as an ambassador for Keystone Pacific and supports team goals.

Skills

Customer service

Verbal and written communication

Problem solving

Organizational skills

Ability to drive

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Microsoft Word

Outlook

Excel

Job description

Keystone Pacific Property Management, LLC is a prestigious community management firm with offices across CA and beyond. We seek a Senior Client Experience Associate to deliver exceptional customer service for the Client Experience Center, handling phone coverage, requests, and administrative duties in a growth-focused environment.

We offer competitive salary, hybrid/flexible work, career growth, training, stipends, and a full benefits package, including health, dental, vision, 401(k), PTO, and