Client Experience Specialist – CX & Admin Support

KEYSTONE PACIFIC PROPERTY MANAGEMENT; Ontario (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Salary

Work-Life Balance

Career growth opportunities

Cell Phone Stipend

Mileage Reimbursement

Medical, Dental, Vision

401(k) Retirement plan with Company 6%

Paid Time Off

Paid Holidays

Job summary

Keystone Pacific Property Management currently seeks a CX Associate to deliver superb client service at our CA-based Client Experience Center. You will handle phone coverage, respond to requests, and perform administrative tasks.

The role supports at least one trained area such as General Community, Architectural, Escrow, or Billing. We offer strong compensation, work-life balance, and clear paths for career growth, plus cell phone stipend and mileage reimbursement.

Qualifications

• Excellent customer service skills.
• Ability to respond in an urgent manner, close the loop, and be an ambassador for the company.
• Ability to meet deadlines under pressure.
• Proficient with Word, Outlook, and Excel.
• Strong communication and listening skills.
• Able to pass a background check.

Responsibilities

• Respond to routine customer service requests (phone, email, chat) in a timely manner for assigned skills.
• Performance of administrative duties.
• Initiates service requests per procedures and enters information in appropriate system(s), e.g. CCaaS and HOA management software.
• Follows up on assigned interactions.
• Completes assigned administrative duties.
• Suggests updates to knowledge content.
• Execute compliance letters at the request of the Manager.
• Assist team members with the preparation and execution of required annual mailings.
• Transcribe and type documents and letters as required.

Skills

Customer service

Communication skills

Organizational skills

MS Word

MS Outlook

MS Excel

Education

Bachelor's Degree preferred

High School Diploma or GED required

Tools

MS Word

MS Outlook

MS Excel

Job description

Keystone Pacific Property Management currently seeks a CX Associate to deliver superb client service at our CA-based Client Experience Center. You will handle phone coverage, respond to requests, and perform administrative tasks.

The role supports at least one trained area such as General Community, Architectural, Escrow, or Billing. We offer strong compensation, work-life balance, and clear paths for career growth, plus cell phone stipend and mileage reimbursement.