Client Experience Specialist

Pilot Property Management, Inc.; Irvine (CA); On-site; CAD 39,000 - 41,000; Full time

Benefits offered by this job

Competitive Salary

Work-Life Balance

Career growth

Training and mentorship

Cell Phone Stipend

Mileage Reimbursement

Medical, Dental, and Vision

Flexible Spending Account

Pet Insurance

Pre-Paid Legal

Life Insurance

Voluntary Life and Short-Term Disable

Employee Assistance Program

401(k) Retirement plan with Company M

Job summary

Keystone Pacific Property Management, LLC is seeking a Client Experience Associate for its in-office CX Center. You will deliver exceptional customer service, handle telephone coverage, respond to requests, and support several trained areas such as architectural, escrow, or billing.

The role emphasizes precise administrative work, timely responses, and a professional demeanor in a value-based work environment that values growth and teamwork.

Qualifications

• Excellent customer service skills.
• Ability to respond with urgency and close the loop.
• Strong verbal and written communication.

Responsibilities

• Respond to routine customer service requests via phone, email, or chat.
• Perform administrative duties and maintain records.
• Enter information into CCaaS and HOA management software.
• Follow up on assigned interactions and update knowledge content.
• Prepare and process annual mailings and related documents.
• Maintain and organize keys, permits, and clubhouse rental applications.

Skills

Customer service

Urgent response

Communication

Organization

Education

Bachelor's degree

High school diploma

Tools

Word

Outlook

Excel

Job description

Keystone Pacific Property Management, LLC is seeking a Client Experience Associate for its in-office CX Center. You will deliver exceptional customer service, handle telephone coverage, respond to requests, and support several trained areas such as architectural, escrow, or billing.

The role emphasizes precise administrative work, timely responses, and a professional demeanor in a value-based work environment that values growth and teamwork.