Hybrid Client Experience Specialist

Pilot Property Management, Inc.; Los Angeles (CA); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive Salary

Hybrid and Flexible working patterns

Work-Life Balance

Career Growth

Training and Mentorship

Medical (HMO and PPO)

401(k) with company match

PTO and paid holidays

Job summary

Keystone Pacific Property Management, LLC in Irvine, CA, is seeking a Senior CX Associate to deliver exceptional client service for the Client Experience Center. You will handle phone, email, and chat inquiries, initiate service requests in HOA software, and provide timely responses while upholding Keystone’s values.

This role requires 2–3 years in customer service, proficiency with Word, Outlook, and Excel, and the ability to drive to communities.

Qualifications

• 2-3 years of experience in a Customer Service role.
• Bachelor’s Degree preferred.
• Proficient with Word, Outlook and Excel; strong written and verbal communication.

Responsibilities

• Responds to routine customer service requests (phone, email, chat) in a timely manner for assigned skills.
• Initiates service requests per procedures and enters information in appropriate systems (e.g., CCaaS and HOA management software).
• Initiates service requests per procedures and enters information in appropriate systems.
• Follows up on assigned interactions.
• Completes assigned administrative duties.
• Suggests updates of knowledge content.
• Practices and adheres to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

Skills

Customer service

Verbal & written communication

Organization

Problem solving

Time management

Interpersonal skills

Education

High School Diploma or GED

Bachelor’s Degree preferred

Tools

Word

Outlook

Excel

Job description

Keystone Pacific Property Management, LLC in Irvine, CA, is seeking a Senior CX Associate to deliver exceptional client service for the Client Experience Center. You will handle phone, email, and chat inquiries, initiate service requests in HOA software, and provide timely responses while upholding Keystone’s values.

This role requires 2–3 years in customer service, proficiency with Word, Outlook, and Excel, and the ability to drive to communities.