Senior Client Experience & Growth Manager

Share Local Media; New York (NY); Hybrid; USD 120,000 - 128,000; Full time

Benefits offered by this job

Hybrid NYC-based

Flexible vacation policy

Robust benefits package

Catered meals & team events

Career growth opportunities

Happy hours

Job summary

Share Local Media is seeking a Senior Client Experience Manager in a hybrid NYC-based role. You will partner with clients and internal stakeholders to drive retention, expansion, and product adoption—using data to uncover insights and inform strategic decisions.

You will design engagement strategies, translate feedback into roadmaps with Sales, Marketing, Product and Account Management, and lead client events and executive engagements to grow the client portfolio.

Qualifications

• 5+ years of experience in marketing, account management, strategy or consulting.
• Experience in multi-channel marketing ecosystems (SMS, RCS, email, push, CDPs, ESPs, marketing automation).
• Ability to own ambiguous projects and define priorities independently.
• Experience creating SOPs adopted by large teams.
• Proven cross-functional collaboration and cohesive strategy development.
• Strong hands-on project and event management capabilities.

Responsibilities

• Design and automate a recurring feedback schedule at key client lifecycle stages to gather data and improve overall experience.
• Translate client feedback into actionable insights and inform roadmaps with Sales, Marketing, Product and Account Management.
• Develop client engagement strategies and tiered playbooks to strengthen relationships and drive growth.
• Plan and host client events, conferences, and webinars focused on industry practices and knowledge sharing.
• Provide regular reports to senior management with insights and recommendations for improvements.
• Manage multiple work streams, timelines, and stakeholders to ensure on-time, high-quality delivery.
• Contribute to scalable processes and best practices across the team.

Skills

Marketing

Account management

Strategy

Consulting

Cross-functional collaboration

Project management

Event management

Job description

Share Local Media is seeking a Senior Client Experience Manager in a hybrid NYC-based role. You will partner with clients and internal stakeholders to drive retention, expansion, and product adoption—using data to uncover insights and inform strategic decisions.

You will design engagement strategies, translate feedback into roadmaps with Sales, Marketing, Product and Account Management, and lead client events and executive engagements to grow the client portfolio.