Senior Client Executive Team Lead

Citigroup Inc.; New York (NY); On-site; USD 170,000 - 300,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Job summary

Citigroup Inc. in New York seeks a senior leader to guide the Client Executive Team, shaping end-to-end client experience and driving retention, revenue growth, and relationship depth across a defined portfolio.

You will build and lead a high-performing team, align capacity to priorities, and partner with Banking, Services and Control groups to deliver outcomes with disciplined governance and actionable client feedback.

Qualifications

• 10+ years of relevant experience in client management, treasury services, cash management, commercial banking or a related field, including meaningful leadership responsibility.
• Proven record of leading senior teams and delivering client satisfaction, relationship growth and commercial results in a complex, matrixed organization.
• Strong understanding of treasury products and solutions across cash management, cards, trade and digital channels.
• Demonstrated ability to manage complex client issues, conduct root-cause analysis and mobilize cross-functional teams through resolution.
• Experience using CRM, client analytics, Voice of the Client platforms, dashboards, scorecards and account-planning disciplines.
• Strong risk and control mindset with experience partnering across Legal, Risk, Compliance and AML/KYC.
• Ability to adapt leadership and portfolio strategies across different sectors, geographic clusters and client segments.

Responsibilities

• Lead, coach and develop a high-performing team of Client Executives, scaling capacity and capabilities as client coverage and business needs evolve.
• Set clear objectives, portfolio assignments, performance standards and development plans; conduct regular coaching, talent reviews and performance assessments.
• Build succession, hiring and onboarding plans while creating an inclusive, accountable culture that strengthens treasury knowledge, client leadership, commercial discipline and execution excellence.

Job description

Citigroup Inc. in New York seeks a senior leader to guide the Client Executive Team, shaping end-to-end client experience and driving retention, revenue growth, and relationship depth across a defined portfolio.

You will build and lead a high-performing team, align capacity to priorities, and partner with Banking, Services and Control groups to deliver outcomes with disciplined governance and actionable client feedback.