Luxury Client Care & Aftercare Specialist

LVMH Group; Beverly Hills (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Accommodations available

Job summary

RIMOWA in Beverly Hills, CA, is seeking a Client Care Coordinator to deliver a seamless experience for aftercare inquiries and workshop repairs. You will manage high volumes, quote timelines, and support shipping and delivery processes while maintaining exceptional service standards.

The role requires 3 years of luxury retail customer service, strong communication, CRM proficiency, and a teamwork mindset. Join a brand within LVMH that values craftsmanship, precision, and a client-centric

Qualifications

• 3 years of customer service experience in luxury retail.
• Proven background in client support.
• Track record of meeting quotas.
• Excellent verbal and written communication; strong interpersonal skills.

Responsibilities

• Manage high volumes of repair and aftercare inquiries.
• Advise clients on work required with estimates and timelines.
• Ensure client satisfaction via NPS and KPIs.
• Handle workshop-related client complaints with timely solutions.
• Coordinate communications and logistics across stores and workshops.
• Oversee receiving, tracking, and dispatching of orders.
• Verify goods against documents and address shortages or damages.

Skills

Customer service

Luxury retail experience

CRM proficiency

Communication skills

Multitasking & time management

Education

High school diploma

Tools

Salesforce

RMS

CEGID

Job description

RIMOWA in Beverly Hills, CA, is seeking a Client Care Coordinator to deliver a seamless experience for aftercare inquiries and workshop repairs. You will manage high volumes, quote timelines, and support shipping and delivery processes while maintaining exceptional service standards.

The role requires 3 years of luxury retail customer service, strong communication, CRM proficiency, and a teamwork mindset. Join a brand within LVMH that values craftsmanship, precision, and a client-centric