Senior Client Benefits Implementation Lead

MetLife; Aurora (IL); Hybrid; USD 58,000 - 70,000; Full time

Job summary

MetLife is seeking an Implementation Leader in Group Benefits to manage end-to-end client setup for 2–999 lives, coordinating with clients, producers, sales, and services. The role drives timelines, documents, and approvals while coordinating with legal and compliance teams to ensure accuracy and adherence to standards.

The hybrid position requires in-office presence a minimum of 3 days per week in the U.S. market.

Qualifications

• Bachelor’s degree or 3 to 5 years of professional experience with high school diploma or equivalent.
• Excellent organizational skills, attention to detail and strong analytical and problem‑solving skills.
• Excellent oral, written and interpersonal communication and negotiation skills.
• Able to multi‑task by balancing client facing interactions, tight deadlines, ad hoc issue resolutions, internal documentation requirements and overall client satisfaction.
• Ability to modify and develop procedures and policies to meet reporting needs/requirements.

Responsibilities

• Oversees case setup information and ensures all data provided to internal setup teams—such as case structure, billing arrangements, eligibility collection, and delivery and approval of plan documents is accurate and timely.
• Works with the Contracts/Compliance team to create policies, certificates, and agreements that fully comply with legal standards.
• Explain products, services, and key workflow processes to customers, enabling successful implementation.
• Supports post-sale activities related to both new set-up and client case conversions.
• Facilitate weekly check-ins and coordinates with other business units to ensure implementations are executed consistently, on time, and accurately.
• May participate and/or consult on plan design and administrative services; may recommend alternative plan provisions or administrative processes in place of non-standard or incompatible requests.

Skills

Organizational skills

Attention to detail

Analytical thinking

Problem solving

Communication skills

Negotiation skills

Multitasking

Procedures development

Education

Bachelor's degree

3–5 years experience with high school diploma or equivalent

Job description

MetLife is seeking an Implementation Leader in Group Benefits to manage end-to-end client setup for 2–999 lives, coordinating with clients, producers, sales, and services. The role drives timelines, documents, and approvals while coordinating with legal and compliance teams to ensure accuracy and adherence to standards.

The hybrid position requires in-office presence a minimum of 3 days per week in the U.S. market.