Remote Client Experience Specialist (Life Insurance)

Amerilife Group, LLC; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement savings

Disability insurance

Life insurance

Paid time off (PTO)

Job summary

AmeriLife Group, LLC is looking for a Client Experience Coordinator to oversee the client interaction process in the onboarding and underwriting of new business. This role will manage client expectations and handle complex inquiries, ensuring top-notch service throughout their journey.

Ideal candidates will have a robust understanding of the life insurance sector, an ability to solve problems quickly, and excellent communication abilities. The position is remote and offers a comprehensive benefits package.

Qualifications

• Strong knowledge of the life insurance process including both permanent and term products.
• Excellent verbal and written communication skills.
• Ability to manage complex customer inquiries and issues efficiently.

Responsibilities

• Serve as the main contact between the client and company throughout the onboarding process.
• Manage daily service inquiries while prioritizing quality and time management.
• Proactively resolve issues and maintain customer satisfaction.

Skills

Knowledge of the life insurance process

Excellent communication skills

Critical thinking skills

Interpersonal relationship building

Education

Experience in customer service

Tools

Salesforce.com

Smart Office

Microsoft Office Suite

Job description

AmeriLife Group, LLC is looking for a Client Experience Coordinator to oversee the client interaction process in the onboarding and underwriting of new business. This role will manage client expectations and handle complex inquiries, ensuring top-notch service throughout their journey.

Ideal candidates will have a robust understanding of the life insurance sector, an ability to solve problems quickly, and excellent communication abilities. The position is remote and offers a comprehensive benefits package.