Implementation Leader II

MetLife; Aurora (IL); Hybrid; USD 58,000 - 70,000; Full time

Job summary

MetLife is seeking an Implementation Leader in Group Benefits to manage end-to-end client setup for 2–999 lives, coordinating with clients, producers, sales, and services. The role drives timelines, documents, and approvals while coordinating with legal and compliance teams to ensure accuracy and adherence to standards.

The hybrid position requires in-office presence a minimum of 3 days per week in the U.S. market.

Qualifications

• Bachelor’s degree or 3 to 5 years of professional experience with high school diploma or equivalent.
• Excellent organizational skills, attention to detail and strong analytical and problem‑solving skills.
• Excellent oral, written and interpersonal communication and negotiation skills.
• Able to multi‑task by balancing client facing interactions, tight deadlines, ad hoc issue resolutions, internal documentation requirements and overall client satisfaction.
• Ability to modify and develop procedures and policies to meet reporting needs/requirements.

Responsibilities

• Oversees case setup information and ensures all data provided to internal setup teams—such as case structure, billing arrangements, eligibility collection, and delivery and approval of plan documents is accurate and timely.
• Works with the Contracts/Compliance team to create policies, certificates, and agreements that fully comply with legal standards.
• Explain products, services, and key workflow processes to customers, enabling successful implementation.
• Supports post-sale activities related to both new set-up and client case conversions.
• Facilitate weekly check-ins and coordinates with other business units to ensure implementations are executed consistently, on time, and accurately.
• May participate and/or consult on plan design and administrative services; may recommend alternative plan provisions or administrative processes in place of non-standard or incompatible requests.

Skills

Organizational skills

Attention to detail

Analytical thinking

Problem solving

Communication skills

Negotiation skills

Multitasking

Procedures development

Education

Bachelor's degree

3–5 years experience with high school diploma or equivalent

Job description

Description and Requirements

The Opportunity

The implementation leader in Group Benefits manages the end-to-end setup process for clients with 2-999 lives, overseeing all deliverables and communications regardless of product mix or administration. This role tracks timelines, coordinates with clients, producers, sales, client services, and other teams, gathers essential information, resolves implementation issues, initiates and leads meetings, and ensures clear communication of responsibilities and deadlines among business partners. Responsibilities include negotiating plan designs, partnering with business units for consistency, timely deliveries, and handling legal documents and project plans. The leader holds regular meetings with internal teams, customers, and intermediaries to review progress and resolve issues, facilitates virtual implementation sessions, addresses system-related concerns, coordinates changes, and serves as a liaison between technology and administration staff throughout the conversion process.

Key Responsibilities

• Oversees case setup information and ensures all data provided to internal setup teams—such as case structure, billing arrangements, eligibility collection, and delivery and approval of plan documents is accurate and timely.
• Works with the Contracts/Compliance team to create policies, certificates, and agreements that fully comply with legal standards.
• Explain products, services, and key workflow processes to customers, enabling successful implementation.
• Supports post-sale activities related to both new set-up and client case conversions.
• Facilitate weekly check-ins and coordinates with other business units to ensure implementations are executed consistently, on time, and accurately.
• May participate and/or consult on plan design and administrative services; may recommend alternative plan provisions or administrative processes in place of non-standard or incompatible requests.

Required Qualifications

• Bachelor’s degree or at a minimum 3 to 5 years of professional experience with high school diploma or equivalent.
• Excellent organizational skills, attention to detail and strong analytical and problem‑solving skills.
• Excellent oral, written and interpersonal communication and negotiation skills.
• Able to multi‑task by balancing client facing interactions, tight deadlines, ad hoc issue resolutions, internal documentation requirements and overall client satisfaction.
• Ability to modify and develop procedures and policies to meet reporting needs/requirements.

Preferred Qualifications

• 1+ years of Insurance industry experience is preferred and/or possesses knowledge of contract language for life, accident, and disability products.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

$58,000 - $70,000

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short-and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, its #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.

References

• https://www.metlife.com/content/dam/metlifecom/us/noindex/pdf/HR-US-Benefits/US-Benefits-Overview-10-13-2025.pdf
• https://www.metlifecareers.com/ml/GreatPlaceToWork