Employee Benefits Client Success Lead

MetLife; Aurora (IL); On-site; USD 65,000 - 99,000; Full time

Benefits offered by this job

401(k) with employer matching

Life insurance

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program (EAP)

Paid time off

Holiday pay

Tuition assistance

Job summary

MetLife is seeking a client services professional to serve as the primary contact for large employer clients, managing projects, analyzing data, and ensuring high-quality service delivery. This role emphasizes relationship-building, cross-functional collaboration, and proactive problem-solving across benefits offerings.

You will collaborate with clients, brokers, and internal partners to deliver value, support audits, and drive ongoing account management while advancing customer satisfaction and

Qualifications

• 3–5 years of experience in client services, account management, customer support, benefits, insurance, or a related field; high school diploma or equivalent required.
• Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and work independently while collaborating effectively across cross-functional teams.
• Excellent written and verbal communication skills with strong problem-solving, analytical, and decision-making abilities.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Customer-focused mindset with a commitment to high-quality service delivery and a willingness to learn, grow, and adapt in a changing environment.

Responsibilities

• Serve as the primary point of contact for client questions, requests, and service needs, building strong relationships with clients, brokers, and internal business partners.
• Lead projects and coordinate activities to ensure successful delivery of products and services, guiding client issues through to resolution.
• Analyze reports and data to identify trends, opportunities, and areas for improvement.
• Support client audits, planning meetings, and ongoing account management activities.
• Identify and implement solutions to client challenges, ensuring a high standard of service delivery and client satisfaction.

Skills

Relationship building

Project coordination

Communication

Problem solving

Microsoft Excel

PowerPoint

Education

High school diploma

Job description

MetLife is seeking a client services professional to serve as the primary contact for large employer clients, managing projects, analyzing data, and ensuring high-quality service delivery. This role emphasizes relationship-building, cross-functional collaboration, and proactive problem-solving across benefits offerings.

You will collaborate with clients, brokers, and internal partners to deliver value, support audits, and drive ongoing account management while advancing customer satisfaction and