Senior Client Banking Advisor

Bank of America; New York (NY); On-site; USD 36,000 - 44,000; Full time

Job summary

Bank of America is seeking a Customer Service Associate in New York, responsible for serving as the first point of contact for financial center clients, uncovering personal banking needs and connecting clients to specialists.

You will deepen client relationships, support self-service or transactional activities, and perform outbound follow-up calls while maintaining compliance and delivering exceptional service.

Qualifications

• Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment.
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
• Confident in identifying solutions for helping new and existing clients based on their needs
• Strong written and verbal communications skills
• Can communicate effectively and confidently and is comfortable engaging all clients (in-person and by phone)
• Ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances
• Applies strong critical thinking and problem-solving skills to meet clients’ needs
• Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
• Is a commissioned notary or can successfully obtain a notary commission in the state you work within a fewmonths of start date in role (exact timeframe varies by location due to differing state laws)
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Responsibilities

• Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities
• Assists, educates, and trains clients on conducting simple transactions through self-service technologies
• Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy
• Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping
• Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements

Skills

Active Listening

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Pipeline Management

Prospecting

Referral Identification

Referral Management

Account Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Customer Service Associate in New York, responsible for serving as the first point of contact for financial center clients, uncovering personal banking needs and connecting clients to specialists.

You will deepen client relationships, support self-service or transactional activities, and perform outbound follow-up calls while maintaining compliance and delivering exceptional service.