Senior Banker – Client Solutions & Relationship Growth

Bank of America; Hanover (York County); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Bank of America is looking for a client-focused associate to serve as the first point of contact for financial center clients, uncover personal banking needs, and connect clients to specialists. You will deepen relationships through platform services and support self-service or transactional activities, with proactive outbound calls and follow-ups.

The role emphasizes delivering exceptional client care, adhering to regulatory requirements, and collaborating with teams to provide consumer and

Qualifications

• Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Strong written and verbal communications skills
• Can communicate effectively and confidently and is comfortable engaging all clients (in-person and by phone)
• Ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances
• Applies strong critical thinking and problem-solving skills to meet clients’ needs
• Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
• Is a commissioned notary or can successfully obtain a notary commission in the state you work within a few months of start date
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Responsabilités

• Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities
• Assists, educates, and trains clients on conducting simple transactions through self-service technologies
• Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy
• Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping
• Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements

Connaissances

Active Listening

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Relationship Building

Client Solutions Advisory

Client Management

Pipeline Management

Prospecting

Referral Identification

Referral Management

Formation

High School Diploma / GED / Secondary School or equivalent

Description du poste

Bank of America is looking for a client-focused associate to serve as the first point of contact for financial center clients, uncover personal banking needs, and connect clients to specialists. You will deepen relationships through platform services and support self-service or transactional activities, with proactive outbound calls and follow-ups.

The role emphasizes delivering exceptional client care, adhering to regulatory requirements, and collaborating with teams to provide consumer and