Senior Client Advocate – Commercial Insurance Solutions

Willis Towers Watson; Dallas (TX); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health and Welfare Benefits

Paid Holidays and PTO

401(k) plan with company contribution

Job summary

Willis Towers Watson seeks a Client Advocate to maintain and expand relationships with national clients in a complex commercial P&C environment. You will respond to RFPs, present to clients, and help place accounts while coordinating resources across teams.

You will work with leadership on training, KPIs, and process improvements, aiming to deliver innovative risk solutions while protecting client relationships and ensuring high-quality outcomes.

Qualifications

• 8+ years in commercial Property & Casualty in a client-facing role.
• Knowledge of coverage forms; analyze program design and identify gaps.
• Interpret, analyze, and present analytical models.
• Relationship management to leverage internal/external resources for clients.
• Strong negotiation to close complex deals and manage stakeholder expectations.
• Business acumen for client strategy and market solutions.
• Knowledge of renewal end-to-end process and ownership.
• Excellent written and verbal communication; capable presenter.

Responsibilities

• Maintain and grow client relationships across the National client base.
• Respond to RFPs, deliver oral presentations, assist in pitches.
• Assist with placement of accounts and coordinating resources.
• Partner with Head of Client Advocacy on training, KPIs, timelines, quality metrics.
• Drive change, lead key work areas, and ensure client satisfaction.
• Balance internal and external stakeholder needs to close deals and protect relationships.

Skills

Coverage forms knowledge

Relationship management

Negotiation

Business acumen

Analytical modeling

Project management

Communication

Adaptability

MS Office

Licensing

Tools

Microsoft Office

Job description

Willis Towers Watson seeks a Client Advocate to maintain and expand relationships with national clients in a complex commercial P&C environment. You will respond to RFPs, present to clients, and help place accounts while coordinating resources across teams.

You will work with leadership on training, KPIs, and process improvements, aiming to deliver innovative risk solutions while protecting client relationships and ensuring high-quality outcomes.