Senior Client Advisor - Bal Harbour

Brobston Group; Bal Harbour Village (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Brobston Group in Bal Harbour Village, FL, is seeking a Senior Client Advisor to lead the client advisor team, drive store sales, and uphold luxury brand standards. This role focuses on delivering an exceptional client experience, training and developing staff, building client relationships, and collaborating with front- and back-of-house teams to achieve ambitious goals.

The ideal candidate combines leadership, fashion passion, English fluency, and comfort with digital tools to deliver

Qualifications

• Experience delivering high-quality client service in fashion, luxury retail, or related fields.
• Strong leadership and ability to motivate and develop colleagues.
• Passion for fashion with an entrepreneurial mindset and ability to create personalized looks.
• Excellent communication and problem-solving skills; able to multitask in a fast-paced environment.
• Fluency in English and the local language.

Responsibilities

• Lead by example in achieving individual sales targets and help the team meet its goals.
• Train new client advisors and provide ongoing development for existing team members.
• Build and maintain client relationships and portfolios, anticipate client needs, and provide excellent after-sale service.
• Drive sales and key performance indicators, create personalized looks, and support front- and back-of-house teams.
• Promote a collaborative work environment and follow company policies and operational procedures.

Skills

Leadership

Client relations

Team development

Multitasking

Communication

Problem solving

English fluency

Tools

Digital tools

Job description

Summary

The Senior Client Advisor supports boutique leadership by overseeing the client advisor team and contributing to store sales and performance goals. This role delivers a memorable luxury client experience while fostering teamwork and upholding the brand's standards.

Responsibilities

• Lead by example in achieving individual sales targets and help the team meet its goals.
• Train new client advisors and provide ongoing development for existing team members.
• Build and maintain client relationships and portfolios, anticipate client needs, and provide excellent after-sale service.
• Drive sales and key performance indicators, create personalized looks, and support front- and back-of-house teams.
• Promote a collaborative work environment and follow company policies and operational procedures.

Requirements

• Experience delivering high-quality client service, preferably in fashion, accessory retail, customer service, or luxury hospitality.
• Strong leadership and team-building skills, with the ability to motivate and develop colleagues.
• Passion for fashion, a business-minded and entrepreneurial approach, and confidence in creating personalized looks.
• Strong communication and problem-solving skills; able to multitask and prioritize in a fast-paced environment.
• Comfort with digital tools and applications, and fluency in English and the local language.