Client Advisor - Bal Harbour

Brobston Group LLC; Bal Harbour Village (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Brobston Group LLC is seeking an in-store Client Advisor to deliver a premium luxury experience. You will focus on personalized service, capturing client data in the CRM, and supporting omni-channel initiatives to maximize sales.

The role requires a passion for luxury fashion, strong communication skills, and the ability to work both independently and with a team. Fluency in English is essential, with other languages considered a plus.

Qualifications

• Passion for selling and knowledge of luxury fashion.
• Experience building long-lasting client relationships.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ambition, resilience, self-motivation and problem-solving orientation.
• Fluent English required; additional languages are a plus.

Responsibilities

• Provide a welcoming, high-quality in-store experience and follow the client journey ceremony.
• Capture and maintain customer data in the company CRM to develop personalized relationships.
• Drive individual and team sales to achieve targets and KPIs through proactive selling and cross-selling.
• Embrace and promote omni-channel activities and collaborate with colleagues across departments.
• Maintain shop floor and visual display standards and comply with stock procedures.
• Address customer complaints appropriately and liaise with management when needed.
• Contribute to loss prevention and security awareness.

Skills

Luxury fashion knowledge

Client relationship building

Communication skills

Independence and teamwork

Motivation and resilience

English fluency

Job description

Summary

The Client Advisor delivers exceptional luxury customer experiences and represents the brand on the sales floor, prioritizing the client and fostering lasting relationships. This in-store role focuses on personalized service, capturing client data in CRM, supporting omni-channel initiatives, and maximizing individual and team sales.

Responsibilities

• Provide a welcoming, high-quality in-store experience and follow the client journey ceremony
• Capture and maintain customer data in the company CRM to develop personalized relationships
• Drive individual and team sales to achieve targets and KPIs through proactive selling and cross-selling
• Embrace and promote omni-channel activities and collaborate with colleagues across departments
• Maintain shop floor and visual display standards and comply with stock procedures
• Address customer complaints appropriately and liaise with management when needed
• Contribute to loss prevention and security awareness

Requirements

• Passion for selling and knowledge of luxury fashion and the product category
• Experience building long-lasting client relationships
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ambition, resilience, self-motivation, and problem-solving orientation
• Fluent English required; additional languages are a plus