Senior Claims Trainer for Excellence

iperceptions; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k with match

Paid time off

Pet Insurance

Job summary

Frontline Insurance is seeking a Claims Trainer in Lake Mary, FL. The role focuses on designing and delivering comprehensive training for claims processes, systems, and regulatory guidelines to enhance accuracy and efficiency.

It requires strong communication, presentation skills, and a track record in property and casualty claims. The position emphasizes ethical conduct, ongoing materials maintenance, and collaboration with QA and claims teams.

Qualifications

• 7+ years of experience in property and casualty claims.
• Claims Trainer experience is preferred.
• Field claim handling experience is preferred.
• Must maintain Designated Home State license in good standing where applicable.
• Must obtain required adjuster license in new states as company expands.
• Excellent oral and written communication skills.
• Strong presentation skills in one-on-one and group settings.
• Knowledge of company procedures, claim processes and regulatory requirements.

Responsibilities

• Exemplify professional and ethical behavior.
• Identify training needs and recommend solutions with QA and claims personnel.
• Create, develop, and deliver effective training using various materials including presentations, video aids, PowerPoints, workflows, coaching and other materials.
• Maintain and update training materials to reflect current practices and regulations.
• Conduct in-person and virtual training on claims processes, systems, guidelines and regulatory requirements.
• Provide feedback on curriculum and learner engagement to promote consistency of claim handling.
• Maintain up-to-date knowledge of procedures and insurance regulations.
• Deliver high-level customer service for internal and external partners.
• Occasional travel and extended hours may be required.

Skills

Claims experience

P&C claims

Communication skills

Presentation skills

Analytical skills

Attention to detail

Xactimate

XactAnalysis

XactContents

Guidewire knowledge

Self-motivated

Adaptable

Tools

Xactimate

XactAnalysis

XactContents

Guidewire

Job description

Frontline Insurance is seeking a Claims Trainer in Lake Mary, FL. The role focuses on designing and delivering comprehensive training for claims processes, systems, and regulatory guidelines to enhance accuracy and efficiency.

It requires strong communication, presentation skills, and a track record in property and casualty claims. The position emphasizes ethical conduct, ongoing materials maintenance, and collaboration with QA and claims teams.