Senior Claims Training Lead (Remote)

nextinsurance66; United States; Hybrid; USD 75,000 - 98,000; Full time

Benefits offered by this job

Annual bonus program

Competitive benefits package

Job summary

ERGO NEXT is a remote-friendly, full-time employer in the United States, seeking a Training Delivery and Content Development lead for the Claims Department. The role emphasizes curriculum development, policy training and hands-on claim support during training downtime.

The ideal candidate has 5+ years in claims, 3+ years in training program development, and a Bachelor's degree in business/education/communications.

Qualifications

• 5+ years of claim handling experience in Commercial Auto, General Liability, Professional Liability
• 3+ years experience in training program development
• Strong communication, collaboration, interpersonal, leadership, and organizational skills are necessary
• Subject Matter Expert detailed knowledge of marketplace activities, industry concepts and best practices
• Advanced Research Skills to ensure that learning materials are relevant and inspiring
• Engaging, Enthusiastic and Effective Communication Skills ~ clear, concise delivery that can meet various learning styles
• Creative thinker with a flexible and strategic approach that fits any environment
• Active listener, able to ask the right questions, recognize and offer solutions to meet the needs
• Adaptable to a fast‑paced and ever changing environment, comfortable shifting between training, administrative, and claim handling responsibilities as department needs evolve
• Bachelor's Degree required in business, education, training, or communications
• Insurance coursework (i.e., CPCU, IIA) preferred

Responsibilities

• Assist with the development of Claims Department training curriculum
• Plan, prioritize and identify training needs for new projects, initiatives and change, including preparation of communication tools
• Participate in delivering training sessions to the Claims department on policies, procedures and Best Practices
• Create and maintain training content, job aids, and reference materials for the Claims team
• Partner with Claims Leadership in ensuring that the Department meets its objectives and goals
• Lead people to change, moderating discussions, building moments of reflection, being an expert and sharing his/her expertise, presenting, mentoring, etc
• Assist with identifying knowledge gaps, creating and implementing solutions to improve employee performance
• Provide administrative support to the Claims Department during training downtime
• Handle or assist with claim files during training downtime to support department workload and maintain hands-on claims expertise
• Keep up to date with developments in the claims industry
• Perform other duties and special projects as assigned

Skills

Claim handling

Training development

Communication

Leadership

Organizational skills

Education

Bachelor's Degree

Insurance coursework

Job description

ERGO NEXT is a remote-friendly, full-time employer in the United States, seeking a Training Delivery and Content Development lead for the Claims Department. The role emphasizes curriculum development, policy training and hands-on claim support during training downtime.

The ideal candidate has 5+ years in claims, 3+ years in training program development, and a Bachelor's degree in business/education/communications.